EDGAR PILANTE

- Performed in a professional level with full respect and treat our applicants and colleague in a professional manner.

-Possession of a valid Operator and Chauffeur License

-Ability to work effectively with the public and employees

-Ability to communicate effectively, orally and in writing.
-Work and perform under minimal supervision work closely with the team and to adapt to change
-Conducting driving license examinations
-Administrate the examination fees and other fees from the applicants
-Conduct and checking the capability of the applicants with the help of Titmus Vision Machine and driving test result from Driving School in Guam
-Checking and verifying the documents of applicants are met
-Review supporting documents and application forms to ensure all applicants provide the proper documentation and have been filled properly and the information filled is accurate and correct as per the original documents such as learner’s permits, driver’s license, driver’s education certification and other documentation that meets the criteria from DMV
-Review and checking test results from Guam Driving School to ensure documents are met and process licenses to candidates
-Maintain a proper record of the applicants and licenses offered
-Perform daily routine application for new and renewal applicants for all license endorsement such as Motorcycle, Chauffeurs, Operator, Intermediate license, Learner and Instruction permit
-Perform issuance of permit pick up or replacement, name changes, Switching from a U.S State or Foreign Driver’s License, U.S Territories and Foreign Countries.    
-Schedule driving and written test ensure applicants are in compliance with Guam vehicle code and traffic sign interpretations and perform eye vision test
-Review supporting documents for applicants to ensure applicants are in compliance and eligibility for the Guam Identification Card and U.S Federal Real Identification Card Act

Provide reservation & Ticketing Support
- Corporate / High Value Customer account
- Travel Agencies
-SkyBonus Accounts
-Group Booking Request
- Work closely with Revenue Management Support Team with Japan and Atlanta to clear waitlist request for our Military and Agency booking and increase revenue.
-Aggressively target “OA” Platinum/Gold/Sliver Elite member status Conversion

Provide administrative support to the Sales Team
- Collect and consolidate data for weekly activity Report
- Track and report website discrepancies via the Bug Tracking Report
-Monitor status of pricing issues that have been reported
-Manage Trax waiver request for Travel agencies for Guam, Saipan and Palau

SkyMiles
- Manage request for retroactive credit and merging or updating of Skymiles accounts
- Work closely with regional office in HKG on Related issue  
-Assist High Value Customer such as Platinum/Gold/Silver elite member with upgrade request and Skymiles award booking for Guan / Saipan and Palau

Work with the Sales Team to Strengthen Delta’s Brand and Market Share
- Disseminate promotion offers to all applicable Channels
- Ensure changes / updates in company policies are communicated to Travel agencies for Guam / Saipan and Palau.
-Keep abreast of current events and communicate all competitive info / action that may affect the company’s market share
-Maintain presence at the local government industry, Military and community events.
- Leverage Sales tools to help attain revenue goals such as Target PNR and Availability Report
 
Ticketing Reservation January 2002-Present

Issue Delta Air Lines ticket for all passengers and travel agents, including non-revenue, ID, interline, free tickets and on-line ticket sales.
Assist passenger and travel agents with fare calculation, question and problems.
Interpret reservation request onto hard copy ticket based on current fare guidelines. Ensure all DL tickets have correct fare calculation. Provide passengers with appropriate alternatives in price routing and destination.  Accurately reissue and recalculate fare for any change in booking.
Represent Delta to passengers with professional bearing and image.
Establish and maintain close and effective working relationship with interline and travel agents to maximize opportunities for achieving sales targets.
Generate ticket agent report at the end of shift
Log all CTO related activities into a daily activity sheet (number of tickets issued/phone call handled/reconfirmation, etc.)
Compare Bart and cash collection report to ensure accuracy and completeness.
Assist sales manager with group bookings and coverage of travel agents and corporate accounts.
Assist manager in recording and analysis of daily passenger statistics
Responsible for all SkyMiles activities for GUM/SPN. Handle SkyMiles inquiries from members (phone, fax, letters), and issue SkyMiles reward tickets.
Resolve discrepancies between passenger mileage summary and actual travel mileage.

Issue NWA ticket for all passengers and travel agents, including non-revenue, ID, interline, free tickets and on-line ticket sales.
Assist passenger and travel agents with fare calculation, question and problems.
Interpret reservation request onto hard copy ticket based on current fare guidelines. Ensure all NW tickets have correct fare calculation. Provide passengers with appropriate alternatives in price routing and destination.  Accurately reissue and recalculate fare for any change in booking.
Represent NWA to passengers with professional bearing and image.
Establish and maintain close and effective working relationship with interline and travel agents to maximize opportunities for achieving sales targets.
Generate ticket agent report at the end of shift
Log all CTO related activities into a daily activity sheet (number of tickets issued/phone call handled/reconfirmation, etc.)
Compare Tar and cash collection report to ensure accuracy and completeness.
Assist sales manager with group bookings and coverage of travel agents and corporate accounts.
Assist manager in recording and analysis of daily passenger statistics
Responsible for all WorldPerks activities for GUM/SPN. Handle worldperks inquiries from members (phone, fax, letters), and issue worldperk tickets.
Resolve discrepancies between passenger mileage summary and actual travel mileage.

Issue NWA ticket for all passengers and travel agents, including non-revenue, ID, interline, free tickets and on-line ticket sales.
Assist passenger and travel agents with fare calculation, question and problems.
Interpret reservation request onto hard copy ticket based on current fare guidelines. Ensure all NW tickets have correct fare calculation. Provide passengers with appropriate alternatives in price routing and destination.  Accurately reissue and recalculate fare for any change in booking.
Represent NWA to passengers with professional bearing and image.
Establish and maintain close and effective working relationship with interline and travel agents to maximize opportunities for achieving sales targets.
Generate ticket agent report at the end of shift
Log all CTO related activities into a daily activity sheet (number of tickets issued/phone call handled/reconfirmation, etc.)
Compare Tar and cash collection report to ensure accuracy and completeness.
Assist sales manager with group bookings and coverage of travel agents and corporate accounts.
Assist manager in recording and analysis of daily passenger statistics
Responsible for all WorldPerks activities for GUM/SPN. Handle worldperks inquiries from members (phone, fax, letters), and issue worldperk tickets.
Resolve discrepancies between passenger mileage summary and actual travel mileage.

Duties include upgrading, mileage discrepancies, weekly reports for Hong Kong and Minneapolis offices, crediting of mileage to WorldPerks accounts, new enrollments, conversions with other airlines, follow-ups on upgrade requests and mileage discrepancies, daily sales reports, ticketing, reservations, one on one communication with all members with special attention to elite members. Also, proficient with NW Texas Instrument PC for use with NW world perks data.

Reservations/Ticketing Agent Sept. 1992 – July 1995

Duties include reservations by phone and in person, ticketing of passengers, daily sales reports, miscellaneous charge orders, refunds, reconfirmations of flight departure, additional collection on tickets, ticket exchange, hotel and car reservations, pet booking, World Vacation package reservations and other special service request. Duties also include issuance of reduced rate tickets & promotional (free) tickets, assist passengers & travel agents with fare quotation, calculation & suggest alternative solutions. Other special features include knowledge of the NW CRS PARS system.

Duties include collections, miscellaneous charge orders, applied, refund applied; denied boarding compensation (DBC); ticket refunding regarding cash, checks, credit cards; ticket stocks, recording void coupons, recording charge funds and finalizing cash reports; maintenance of ticket counters; scheduling of departure and arrival boards; reservations and reconfirmations of flight departures; post departure closing (PDC); contact with All Nippon and Japan Airlines; analyze storage reports; connecting agent; jet way and arrival agent.  Immigration agent, customs agent and load control.