Edgar Largent
Summary
Detail-oriented and adaptable QA professional with a strong background in quality assurance testing, Rust moderation, and customer support. Experienced in identifying, documenting, and reporting issues while maintaining a high standard of accuracy and consistency. Skilled at analyzing user experiences, following detailed guidelines and procedures, and working collaboratively to resolve problems efficiently. Brings strong communication, problem-solving, and attention-to-detail skills, with a proven ability to adapt to new systems and workflows. Passionate about delivering high-quality products and ensuring a positive, reliable user experience.
Work History
Customer Support
2 Years 4 Months- Provided exceptional customer support, addressing inquiries promptly while maintaining a professional demeanor at all times.
- Oversaw wipe operations, ensuring VIP-related issues were promptly identified and resolved.
- Provided excellent customer support, addressing concerns promptly and ensuring satisfaction for increased retention rates.
- Delivered exceptional customer support, resolving technical issues and providing product guidance.
- Provided exceptional customer support during emergency situations mitigating potential negative impacts on client experiences.
- Delivered exceptional customer support by troubleshooting technical issues promptly and accurately resolving concerns.
- Reduced customer support requests by creating easy-to-understand online help resources and tutorials.
- Trained new hires in company policies, procedures, and best practices for providing top-notch customer support.
- Collaborated with cross-functional teams to improve overall customer support, resulting in reduced response times and higher resolution rates.
- Assisted in the development of new products, providing valuable insights from a customer support perspective.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Server Moderator
4 Years 4 Months- Monitoring reports across 38 servers.
- Maintained accurate records of moderation actions taken, allowing for transparency and accountability within the team.
- Collaborated with fellow moderators to address complex issues and maintain a high-quality user experience.
- Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.
- Maintained strict adherence to confidentiality standards when handling sensitive user information or disputes involving personal matters.
- Moderated discussions to ensure adherence to community guidelines and maintain respectful interactions.
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Collaborated with cross-functional teams to develop training materials for new moderators, enhancing onboarding efficiency.
- Assisted in onboarding new moderators by conducting training sessions on moderation tools and techniques.
- Evaluated moderation tools and technologies, recommending improvements to streamline workflow and increase productivity.
- Improved software quality by executing thorough test plans and identifying defects before release.
- Recorded findings of inspection process, collaborating with the quality team to implement corrective actions.
Volunteer
2 Years 4 Months- Coordinated volunteer schedules to ensure adequate staffing for various programs and activities.
- Organized community outreach events to raise awareness and support for local charitable initiatives.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Conducted software testing to identify bugs and ensure quality standards met
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Collaborated with development teams to report defects and suggest improvements
- Mitigated risks associated with software releases by participating in review sessions and providing constructive feedback on potential issues identified during testing activities.
- Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.
- Maintained accurate records of moderation actions taken, allowing for transparency and accountability within the team.
- Collaborated with fellow moderators to address complex issues and maintain a high-quality user experience.
- Assisted with special events and programs.
Education
High School Diploma
Class of 2024
Skills
Interests
Timeline
Additional Information
I have been an active Rust player since late 2021, accumulating over 8,000 hours across two accounts. During this time, I have developed extensive experience not only as a player but also through server moderation and QA testing, giving me a strong understanding of the game, its mechanics, and the player experience.
In addition to Rust, I have accumulated thousands of hours across a wide range of PC and console titles, developing a broad understanding of different game systems, mechanics, and user experiences. I have also gained hands-on experience assisting with the setup and management of small private servers for games such as Icarus and Minecraft, further developing my technical understanding and familiarity with server environments.