Edgar Reyes
Moreno Valley,CA
Summary
Resourceful Process Lead specializing in strategic planning, workflow optimization, and team leadership. Proven track record of maintaining high productivity and efficiently completing tasks. Expert in communication, problem-solving, and adaptability for effective resolution of challenges in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Process Lead, ROC, RGM
Amazon
Tempe, AZ
08.2022 - Current
- Analyzed data from various sources to identify areas of improvement within the department.
- Analyzed current processes and developed plans for process improvements when necessary.
- Ensured compliance with company policies and procedures.
- Ensured smooth functioning of over 300 live sites throughout the network.
- Held and facilitated daily meetings to deliver the Daily Business Report, providing essential updates and information to colleagues.
- Manage operations, maintaining 95% of service level. (SL)
- Lead shift hand-off meetings at the start and end of the shift.
- Made great hiring decisions.
- Assisted in creating training materials for employees regarding new or revised processes.
- Analyzed data from various sources, such as customer feedback surveys and internal reports, to identify areas of improvement.
- Developed and maintained Standard Operating Procedures (SOPs)
- Implemented Slack workflows to enhance communication, delegate assignments, and record data.
- Evaluated associates' performance, identified areas for improvement, and proposed strategies to excel in meeting performance goals.
Network Operations Control Specialist
Amazon
Chino, CA
11.2021 - 08.2022
- Provided guidance and support to team members on operational processes, procedures and best practices.
- Collaborated closely with senior leadership team members on developing strategies for mitigating identified risks.
- Monitored daily activity reports from various departments within the organization for any changes in risk profile or level of exposure.
- Utilized automated tools and web platforms to effectively manage customer shipment workflows for NASC.
- Collaborated with Sort Center Operations leaders through continuous virtual communication to optimize risk management strategies.
- Provided essential feedback to enhance functionality and operations of NASC tools and systems in Sort Center Operations.
- Contributed to overall shift optimization through the compilation of informative post reports.
Education
Associate of Arts - Administration & Information Systems
Riverside City College
Riverside, CA07-2021
Skills
- Staff Training and Development
- Decision-making capabilities
- Strong leadership
- Operations Management
- Making Great Hiring Decisions
- Project Planning
- Logistics Management
- Process Improvement
- Team Collaboration
- Problem-Solving
- Interpersonal Skills
Certification
- Lean Six Sigma White Belt
Languages
English
Professional
Spanish
Professional
Timeline
Process Lead, ROC, RGM
Amazon
08.2022 - Current
Network Operations Control Specialist
Amazon
11.2021 - 08.2022
Associate of Arts - Administration & Information Systems
Riverside City College
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