Edgar Roque
Meadows Of Dan VA,VA
Summary
Experienced Service Provider with 22 years in Food and Beverage management in luxury hotels. Specializes in personalized guest experiences across fine dining, banquets, and special events. Skilled in service sequences for large groups and adept at using industry software. Notable involvement in PGA World Championship tournaments, enhancing service delivery for diverse clientele.
Overview
7
7
years of professional experience
Work History
F & B Manager
Primland Auberge
Meadows of Dan, Virginia
09.2024 - Current
- Developed and led staff training programs to enhance service quality and elevate team performance.
- Managed daily operations for luxury hospitality services at upscale resort.
- Coordinated staff schedules to ensure adequate coverage in all departments.
- Led team meetings to discuss service improvements and guest satisfaction initiatives.
IRD\BANQUETS manager
Etéreo Auberge
Solidaridad, Q. Roo
01.2022 - 01.2024
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations to ensure high-quality guest experiences.
- Developed and implemented staff training programs to enhance service performance.
- Coordinated event planning and execution for special occasions at the auberge.
Restaurant Manager
Primland Auberge
Virginia, United States of America
06.2023 - 09.2023
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised daily restaurant operations to ensure high service standards.
- Trained and mentored staff in customer service and food handling procedures.
- Managed inventory levels and ordered supplies to maintain stock availability.
Certified Restaurant Supervisor
Hotel Palmaia
Playa del Carmen, México
01.2021 - 01.2022
- Supervised daily restaurant operations to ensure high service standards.
- Supervised daily restaurant operations to ensure exceptional guest experiences.
- Trained and mentored staff on service standards and operational procedures.
- Coordinated staff schedules to optimize workflow and service efficiency.
Certified Restaurant Supervisor
Hotel The Fives by Marriot Downtown
Playa del Carmen, México
01.2020 - 01.2021
- Collaborated with kitchen staff to optimize menu offerings and presentation.
- Supervised daily restaurant operations ensuring smooth service delivery.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and coordinated supply orders efficiently.
Education
Certification in food handling safely -
Moon Palace Resorts
01-2018
Course of DEA y RCP -
Red Cross
01-2018
2015 -
Hotel BanyanTree Mayakoba
01-2018
Management of complaints and strategies in specialized sales in hospitality -
Banyan Tree Mayakoba
01-2017
The Seven Habits -
Banyan Tree Mayakoba
01-2016
Certificate in Welcome program to the Hotel Operation Platform -
Banyan Tree Mayakoba
01-2015
Origin of beer types and pairing -
Nizuc Resort & Spa
01-2014
History of coffee, categories and industrialization -
Palace Resorts
01-2012
History of Tequila and harvest process -
Rain Forest Cancún
01-2008
Distillation of alcoholic beverages -
Rain Forest Cancún
01-2007
Certificate level Proficiency 2 P2 -
English Language School Harmon Hall
01-2005
Certificate level High School -
CUI
01-2003
Degree in Hospitality Management -
UT
Skills
- Inventory control
- Operational standards
- Budget management
- Customer relationship management
- Staff training
- Analytical
- Organized
- Teamwork
- Work ethic
- Respectful
- Competitive
- Educated
Hobbies and Interests
- Cycling
- Walking with pets
- Cooking
- Experimenting with new recipes
- Exploring new places and meeting new people
Languages
- Spanish
- English
Personal Information
Age: 42
Timeline
F & B Manager
Primland Auberge
09.2024 - Current
Restaurant Manager
Primland Auberge
06.2023 - 09.2023
IRD\BANQUETS manager
Etéreo Auberge
01.2022 - 01.2024
Certified Restaurant Supervisor
Hotel Palmaia
01.2021 - 01.2022
Certified Restaurant Supervisor
Hotel The Fives by Marriot Downtown
01.2020 - 01.2021
Certification in food handling safely -
Moon Palace Resorts
Course of DEA y RCP -
Red Cross
2015 -
Hotel BanyanTree Mayakoba
Management of complaints and strategies in specialized sales in hospitality -
Banyan Tree Mayakoba
The Seven Habits -
Banyan Tree Mayakoba
Certificate in Welcome program to the Hotel Operation Platform -
Banyan Tree Mayakoba
Origin of beer types and pairing -
Nizuc Resort & Spa
History of coffee, categories and industrialization -
Palace Resorts
History of Tequila and harvest process -
Rain Forest Cancún
Distillation of alcoholic beverages -
Rain Forest Cancún
Certificate level Proficiency 2 P2 -
English Language School Harmon Hall
Certificate level High School -
CUI
Degree in Hospitality Management -
UT