R. John Stice
Yucca Valley,CA
Summary
Accomplished F & B Manager with strong capabilities in budget oversight and employee training. Committed to improving service quality and team performance, ready to leverage expertise to drive operational success and enhance guest satisfaction.
Overview
1
1
Certification
18
18
years of professional experience
Work History
F & B Manager
Classic Club - Troon Golf
Palm Desert, California
2015.08 - Current
- Coordinated special events and tournaments, ensuring seamless execution and positive guest experiences.
- Monitored expenses and maintained budgets, supporting operational efficiency and cost management.
- Ensured proper staff coverage through effective scheduling for all shifts.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed training programs for new employees, enhancing service quality and team performance.
- Coached, mentored and trained team members in order to improve their job performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Facilitated team collaboration through regular meetings and open communication. among staff to promote a positive work environment.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Assessed employee performance through regular evaluations and feedback sessions. and addressed issues.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Server
Roy's Hawaiian Fusion
Rancho Mirage, California
2011.09 - 2015.08
- Managed customer orders using point-of-sale systems efficiently.
- Upsold menu items to enhance the dining experience for guests.
- Provided excellent customer service to ensure satisfaction.
- Handled customer inquiries and resolved issues promptly and professionally.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area and service stations.
General Manager
Chipotle
Palm Desert, California
2009.01 - 2011.05
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations in a fast-paced restaurant environment.
- Managed staff schedules and ensured adequate coverage for shifts.
- Maintained high standards of food safety and sanitation practices.
- Trained new employees on company policies and procedures effectively.
- Led team meetings to discuss goals, challenges, and operational improvements.
Education
Associate of Arts - General Studies
Irvine Valley College
Irvine, CA2002-05
Skills
- Budget management
- Event coordination
- Staff scheduling
- Inventory management
- Cross-departmental collaboration
- Employee training
- Customer satisfaction
Certification
- RBC Certified
- Riverside Food Handler's Certificate
Timeline
F & B Manager
Classic Club - Troon Golf
2015.08 - Current
Server
Roy's Hawaiian Fusion
2011.09 - 2015.08
General Manager
Chipotle
2009.01 - 2011.05
Associate of Arts - General Studies
Irvine Valley College