Edgar Rosario
Yonkers,NY
Summary
Intelligent IT Manager with 9 year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Director
Halmar International LLC
Nanuet, NY
02.2015 - Current
- Managed a team of IT professionals in the design, development, and implementation of IT projects.
- Maintained knowledge of advances in information technology systems and applications.
- Designed comprehensive disaster recovery plans to ensure business continuity.
- Recruited, trained and supervised IT department staff.
- Negotiated service agreements with vendors for hardware, software, and services procurement.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Met with users, vendors and technicians to determine computing requirements.
- Installed new hardware and software components as needed according to established standards.
- Provided company users with tech support for IT problems and account maintenance.
- Coordinated activities with external vendors providing outsourced services.
- Maintained up-to-date knowledge of current trends in technology solutions.
- Developed data security and disaster recovery procedures.
- Ensured compliance with industry regulations related to information technology services.
- Developed and implemented IT policies and procedures.
- Managed backup, user account and helpdesk systems.
Network Administrator
Halmar International LLC
Nanuet, NY
02.2013 - 02.2015
- Worked independently while coordinating project work and support functions with other team members.
- Performed routine troubleshooting and network monitoring.
- Installed security software to protect networks.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Provided troubleshooting and testing to support network.
- Managed employee access, security roles and permissions.
- Designed, configured and tested computer hardware and operating system software.
- Supported various operating systems and server technologies.
- Installed and supported hardware and software for desktops, servers, and printers.
- Monitored system upgrades, patches and new configurations.
- Worked closely with end users to solve problems related to hardware and software.
Network Administrator
Widex Hearing Aid
Long Island City, NY
05.2003 - 12.2012
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Responded quickly to user requests for assistance with computer or network problems.
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Delivered software patches to network computers and performed regular data backups to for optimum security compliance.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Oversaw VPNs to deliver secure virtual network access to remote users.
- Created accounts and configured hardware to support onboarding process for new hires.
- Monitored system upgrades, patches and new configurations.
- Installed and supported hardware and software for desktops, servers, and printers.
Education
Associate of Science -
Bronx Community College of The City University of New York
The Bronx, NY05-1996
Park West High School
New York, NY06-1992
Skills
- Project Planning
- Budget Administration
- Infrastructure Development
- Security Improvements
- Software Licenses and Patches
- Windows 95/98/2000/XP/XP Pro/NT
- User Support
- Infrastructure Planning
- Security Planning
- Department Management
Languages
English
Native/ Bilingual
Certification
- Microsoft Certified Professional.
- Windows Server.
- Procore.
References
References available upon request.
Timeline
IT Director
Halmar International LLC
02.2015 - Current
Network Administrator
Halmar International LLC
02.2013 - 02.2015
Network Administrator
Widex Hearing Aid
05.2003 - 12.2012
Associate of Science -
Bronx Community College of The City University of New York
Park West High School
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