Edgar Trejo
Hidalgo,TX
Summary
Resourceful Shift Supervisor with experience in managing teams, overseeing operations, and implementing effective strategies. Skilled in promoting productivity, ensuring quality control, and fostering positive work environments. I possess strong leadership skills, adept at problem-solving and conflict resolution with front-line experience. I am collaborative by nature and committed to creating a workplace culture consistent with the organization's mission and values.
Overview
13
13
years of professional experience
Work History
Shift Supervisor (Refugee Resettlement)
Favorite Healthcare Staffing
Chicago, IL
12.2023 - 12.2024
- Provided cultural orientation and support to newly arrived migrants.
- Provided crisis intervention services for clients experiencing acute distress.
- Educated clients about the impact of trauma on mental health and well-being.
- Maintained thorough case history records and wrote detailed reports.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Monitored staff performance to ensure quality standards were met.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Investigated accidents or incidents occurring during shift hours.
- Addressed any issues that arose during the shift in a proactive manner.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Conducted weekly inventory of supplies, equipment, and food items.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Residential Aide (Refugee Resettlement)
Favorite Healthcare Staffing
Chicago, IL
10.2022 - 12.2023
- Mediated conflicts among residents and immediately notified supervisors or escalated conflicts.
- Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents.
- Maintained clean and sanitary living environment for residents.
- Assisted with support services and coordinated activities and resident programming.
- Made referrals to utilize community resources for resident's needs.
- Collaborated with social workers to support patients.
Medical Records Clerk (Refugee Resettlement)
Loyal Source Government Services, LLC
Pecos, TX, United States
06.2022 - 09.2022
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned and validated medical records for upload.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Supported administration staff with records requests to support patient care.
Medical Records Clerk (Refugee Resettlement)
Loyal Source Government Services, LLC
Camp Atterbury, IN
09.2021 - 02.2022
- Scanned incoming documentation.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Kept department clean, organized and professional.
- Consolidated diverse medical records. Adhered to healthcare documentation protocol in charting patients' progress and updating departmental records.
- Actively oversaw patient and resident care activities, medical records and execution of physician orders.
- Observed safety protocols to minimize accidents and spread of disease.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Medical Records Clerk (Covid Vaccines)
Favorite Healthcare Staffing
San Francisco, San Diego, Los Angeles, CA
03.2021 - 09.2021
- Followed clinicians throughout shift in high-volume, busy environments.
- Documented and initiated tests, scan and other orders.
- Maintained understanding of all active patients in order to facilitate workflow.
- Prepared paperwork for admittance and discharges to coordinate smooth patient movements.
- Received dictation and created high-quality documents.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Transcribed documents and maintained high levels of accuracy.
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
- Entered patient insurance, demographic and health information into software and confirmed records.
Sales Associate
Ticketmaster
Pharr, TX
01.2012 - 09.2020
- Assisted customers by finding needed Ticket items and checking inventory for items at other locations.
- Recommended merchandise to customers based on needs and preferences.
- Communicated with customers about Ticket offerings, including policies, restrictions and refund policies.
- Stayed up to date on store promotions, payment policies and security practices.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Educated customers on product and service offerings.
- Recommended optimal merchandise based on customer needs and desires.
Education
Certified Nurse Assistant - Healthcare
Southern Careers Institute
Pharr, TX04.2022
Bachelor of Arts - Anthropology
The University Of Texas Rio Grande Valley
Edinburg, TX12.2017
Minor - English
The University Of Texas Rio Grande Valley
Edinburg, TX12.2017
High School Diploma -
Valley View High School
Pharr, TX05.2011
Skills
- Certified FEMA Emergency Management: IS-100, 200, 700, 800
- CNA Certified
- CPR Certified
- HIPAA Compliance
- Proficient using EPIC
- Fluent in English
- Fluent in Spanish
- Written and oral communication skills
- Excellent communication skills
- Reading comprehension skills
- Listening skills
- Relationship building
- Team player mentality
- Call Center Operations
- Product Sales
Timeline
Shift Supervisor (Refugee Resettlement)
Favorite Healthcare Staffing
12.2023 - 12.2024
Residential Aide (Refugee Resettlement)
Favorite Healthcare Staffing
10.2022 - 12.2023
Medical Records Clerk (Refugee Resettlement)
Loyal Source Government Services, LLC
06.2022 - 09.2022
Medical Records Clerk (Refugee Resettlement)
Loyal Source Government Services, LLC
09.2021 - 02.2022
Medical Records Clerk (Covid Vaccines)
Favorite Healthcare Staffing
03.2021 - 09.2021
Sales Associate
Ticketmaster
01.2012 - 09.2020
Certified Nurse Assistant - Healthcare
Southern Careers Institute
Bachelor of Arts - Anthropology
The University Of Texas Rio Grande Valley
Minor - English
The University Of Texas Rio Grande Valley
High School Diploma -
Valley View High School
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