Overview
Work History
Timeline
Generic

Edgar Ureta

Vallejo,CA

Overview

5
5
years of professional experience

Work History

IT Help Desk Manager

Sonder
San Francisco, CA
02.2019 - Current
  • Enhanced system efficiency by implementing process improvements and automation for IT service management tasks.
  • Streamlined communication between IT teams and stakeholders, ensuring timely resolution of service requests and incidents.
  • Built strong relationships with vendors to negotiate cost-effective contracts for hardware, software, and services procurement.
  • Increased customer satisfaction scores by implementing feedback-driven improvements in IT service delivery processes.
  • Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Identified computer hardware, performing troubleshooting techniques for remediation.

Timeline

IT Help Desk Manager

Sonder
02.2019 - Current
Edgar Ureta