Edgar Ureta
Vallejo,CA
Overview
5
5
years of professional experience
Work History
IT Help Desk Manager
Sonder
San Francisco, CA
02.2019 - Current
- Enhanced system efficiency by implementing process improvements and automation for IT service management tasks.
- Streamlined communication between IT teams and stakeholders, ensuring timely resolution of service requests and incidents.
- Built strong relationships with vendors to negotiate cost-effective contracts for hardware, software, and services procurement.
- Increased customer satisfaction scores by implementing feedback-driven improvements in IT service delivery processes.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Identified computer hardware, performing troubleshooting techniques for remediation.
Timeline
IT Help Desk Manager
Sonder
02.2019 - Current