Edgar Vazquez
Wyoming,MI
Summary
Dynamic leader with a proven track record at Vivo Real Estate LLC, excelling in strategic planning and operational excellence. Skilled in leadership team building and risk mitigation, I enhanced company performance and customer satisfaction. Expertise in profit and loss management and project management, achieving significant improvements in productivity and efficiency.
Overview
9
9
years of professional experience
Work History
President
Vivo Real Estate LLC
06.2020 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Analyze deals carefully to profit per Fix-and-Flip homes
Automotive Collector Agent
Fifth Third Bank
02.2017 - 04.2020
- Reduced delinquency rates through proactive communication and follow-up with debtors.
- Promoted company reputation by maintaining professionalism in all interactions with customers, even during difficult conversations.
- Mitigated legal risks by ensuring compliance with applicable laws, regulations, and company policies throughout the collections process.
- Implemented effective time management strategies to prioritize high-value accounts, maximizing overall revenue collection.
Customer Service Representative
Amway Corporation
06.2015 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Real Estate License - Real Estate
Holloway's Real Estate Institute Inc.
Grand Rapids03.2016
High School Diploma -
Byron Center High School
Byron Center, MI05.2014
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Operations Management
- Project Management
- Sales and Marketing
- Business Development
- Risk Mitigation
- Profit and Loss Management
Languages
Spanish
Native or Bilingual
Timeline
President
Vivo Real Estate LLC
06.2020 - Current
Automotive Collector Agent
Fifth Third Bank
02.2017 - 04.2020
Customer Service Representative
Amway Corporation
06.2015 - 02.2017
Real Estate License - Real Estate
Holloway's Real Estate Institute Inc.
High School Diploma -
Byron Center High School
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