Edgar Yanez
El Paso
Summary
I am seeking employment with a company where I can use my talents and skills to succeed in a stimulating and and challenging environment. Bilingual customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
16
16
years of professional experience
Work History
Collections Agent
State
10.2023 - Current
- Managed high-volume collections, ensuring timely follow-up on outstanding accounts.
- Analyzed account data to identify trends and optimize collection processes.
- Outbound/Inbound collection calls servicing clients for medical accounts.
- Servicing patient disputes, code reviews, insurance submissions.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Customer Service Representative
Leading Edge Connections
06.2023 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answer inbound emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Customer Service Reprensantative
Verizon
04.2018 - 11.2022
- Provide account support, inquiries, orders, tech support
- Keep records of customer interactions or transactions, record details of inquiries, complaints, or comments, as well as actions taken
- Provide support to local retailers or vendors
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- De-escalations and acces to account adjustments based on situation requirements.
Insurance Agent
FRED LOYA INSURANCE AGENCY INC
02.2010 - 03.2018
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Collect payments, process endorsements on policies upon customer request
- Spanish-English Translations for claims adjusters
- Provide virtual assistance to local offices
Education
High School Diploma -
Ysleta High School
Skills
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Translation and Interpretation Services
- Upbeat and Positive Personality
- Verbal and Written Communication
- Customer Retention Strategies
- Creative Problem Solving
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Collections Agent
State
10.2023 - Current
Customer Service Representative
Leading Edge Connections
06.2023 - 09.2023
Customer Service Reprensantative
Verizon
04.2018 - 11.2022
Insurance Agent
FRED LOYA INSURANCE AGENCY INC
02.2010 - 03.2018
High School Diploma -
Ysleta High School
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