Demetrius Nelson

Knowledge of principles and processes for providing professional customer service. This includes customer needs assessment, meeting quality standards for services and an evaluation of customer satisfaction. verbal communication and active listening skills.

• Good grammar and writing skills
• Computer literacy and the ability to type 25 wpm and 10-key
• Good judgment and intermediate problem-solving skills
• Good time-management skills, and the ability to work with a team
• Knowledge of basic financial principles
• Ability to use general office equipment (Copier, Scanner, FAX machine, Stapler, etc
• Good judgment and intermediate problem-solving skills
• Good time-management skills, and the ability to work with a team
• Knowledge of basic financial principles
• Ability to use general office equipment (Copier, Scanner, FAX machine, Stapler, etc
• Must be professional and now how to use good judgment and intermediate problem-solving skills to educate customer on how to bring account current and avoid late payments and fees.
• Practice Good time-management skills, and the ability to work with a team to reach the company goal on all accounts.
• Knowledge of basic credit care and financial principles.
• Ability to use general office equipment such as Microsoft 2024in addition to (Copier, Scanner, FAX machine, Stapler, etc.

Managed collections process by negotiating payment plans with clients, ensuring compliance with company policies.

• Analyzed account data to identify late payments, implementing strategies to improve recovery rates.
• Work with new team members on best practices for customer communication and collections procedures.