Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Generic

Connie Stafford

Noblesville ,IN

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

I have 29 years of call center experience. I'm only looking for customer service no longer wanting to do collections.

Diligent customer service representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

20
20
years of professional experience

Work History

Customer Service Representative /Collections Specialist

Carrington Mortgage
Westfield, IN
02.2015 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided primary customer support to internal and external customers.

Customer Service Collections Representative

Sallie Mae Student Loan Services
Indianaplois, IN
05.2001 - 05.2014
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Education

High School Diploma -

Hamilton Heights High School
Arcadia, IN
05.1984

Skills

  • Call Documentation
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Customer Service and Assistance
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Call Control
  • Computer Proficiency
  • Patient and Empathetic
  • Inbound and Outbound Calling
  • Excellent Attention to Detail
  • Customer service specialist
  • High-quality customer service
  • Exceptional customer service

Accomplishments

  • Get started with
  • Google Drive2
  • Store any file
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  • Learn how to add a file
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  • See how to share a file or folder
  • See your stuff anywhere
  • Get to your files from anysmartphone, tablet, or computer
  • Download the app for mobile & desktop3
  • If you’re like most people, you have diskdrives and files floating everywhere—on CDs,
  • USB sticks and external drives
  • Use Drive’s15GB of free Google storage to keepany type of file in one safe place
  • Clean up yourdigital life4
  • On Android
  • Select “Upload” andchoose files to add
  • On the web
  • Drag files or folders intoyour Chrome browser
  • Click the “Upload” buttonand select files to add
  • On iOS
  • Click the “+” button andselect files to add
  • EATEor
  • Here’s how to store files in Drive
  • Upload5
  • On PC
  • Drag and drop any file or folder into the
  • Drive folder on your desktop
  • On Mac
  • Drag and drop any file or folder into the
  • Drive folder on your desktop
  • 6
  • Invite.pdfBudget Guest list
  • Use a shared folder in Drive to start preppingfor that big event (like a wedding) with the helpof your family and friends
  • You’ll always belooking at the most recent version of your files,and you’ll have the ability to track changes onthings like the guest list, budget or designs forthe invite
  • Share and plantogether7
  • On Android
  • Click the “Info” icon, then the “Share” buttonto add people and set their permissions
  • On iOS
  • Click the “Info” icon, then the “Share” buttonto add people and set their permissions
  • Here’s how to share files in Drive
  • Share8
  • On the web
  • Select a file or folder and click the “Share”button to add people and set their permissions
  • On PC and Mac
  • In the Google Drive folder, right click the file or folder you’dlike to share, select “Google Drive” and click “Share.”
  • Share..
  • View on9
  • With Drive, you can access all your files onthe go, wherever you are
  • It’s part backpack,part lockbox so you can keep important thingslike your driver’s license and insurance cardsalongside photos and videos
  • Be readyanywhere you are
  • Download Drive foryour computer
  • Get Drivefor Android
  • Get Drive foriPhone & iPad10
  • You’re all set
  • Start using Drive now and tell us what youthink on Google+
  • Visit our Help Center to learn how to doeven more with Drive.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative /Collections Specialist

Carrington Mortgage
02.2015 - Current

Customer Service Collections Representative

Sallie Mae Student Loan Services
05.2001 - 05.2014

High School Diploma -

Hamilton Heights High School
Connie Stafford