Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Klebon

Scranton,PA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

12
12
years of professional experience

Work History

Customer Service Representative /Collections Specialist

Common Wealth Financial Services
Dickson City, PA
04.2010 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.

Education

GED -

Tech
Scranton, PA
02.1990

Skills

  • Customer Data Confidentiality
  • Issue and Complaint Resolution

Timeline

Customer Service Representative /Collections Specialist

Common Wealth Financial Services
04.2010 - Current

GED -

Tech
Victoria Klebon