Evelyn De Jesus-Lazala
Wilmington,NC
Summary
Seasoned and dedicated service professional with extensive experience in displayed disciplines in such industries of Logistics, Sales, Marketing, and Finance outside the military provided by the civilian sector. Solid and personable team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Inventory Specialist
Daltile Sales Service Center
Wilmington , NC
10.2022 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Participated in special projects and performed additional duties as required.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Prevented key account losses by researching discrepancies and correcting problems.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Collaborated with other departments including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery and to coordinate replenishment activities as required.
- Assisted in developing standard operating procedures for receiving goods into the warehouse.
- Conducted regular inventory audits to maintain accuracy and managed inventory levels to ensure optimal stock at all times.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
Warehouse Coordinator
Atlanta Flooring Design Centers Inc
Rocky Mount , NC
06.2022 - 10.2022
- Handled all deliveries, loading out installers and vendor deliveries needed to be verified and accounted for
- Stocked all locations and clearly marked all paperwork and computer systems, while verifying all products are labeled with either stock number or CGs (Order # Ex
- CF, CA, MF etc.) number before locating into bin locations
- Material loaded out for installers needs to be verified, accounted for and signed upon receipt by the installer
- Responsible for receiving, staging and loading materials safely, reliably and cooperatively
- Delivered off-loaded materials and stored in locations which must be recorded accurately
- Materials were staged for installers prior to the day and loaded for installation
- Maintained the Warehouse interactions with internal and external customers with professionalism and courteousness
- Ran Daily reports several times per day and followed up on materials on order
- Processed/Collected/Signed Pick Tickets and input updated information in Schedule Pro (RFMS.)
Medical Administrative Clerk
Naval Medical Center Camp Lejeune
04.2021 - 04.2022
- Arranged and scheduled medical appointments and determined patient eligibility for the scheduled appointments while relaying general instructions to patients, and/or made referrals to other sections
- Organized and researched patient records, extracted needed information, and reviewed records for completeness, accuracy, and consistency within established guidelines
- Obtained documentation as requested by healthcare providers (test results, or documentation) not yet filed in records
- Greeted patients/visitors at a front desk, information center or office setting while answering the main office phone line and directing telephone calls to appropriate sections for assistance and/or taking messages if required
- Conducted end-of-day process at close of business and resolved any delinquent or pending appointments in computer system
- Performed other administrative and clerical duties in support of the medical care and operational support mission
Sales & Leasing Consultant
Sanders Ford
11.2020 - 04.2021
- Assisted customers in selecting a vehicle by asking questions and listening carefully to their responses
- Directed clients to online tools available for reviewing vehicle options, packages and features
- Prepared and presented demo vehicles with the latest technology-enabled and ready for display
- Explained vehicle performance, safety and benefits
- Described all optional equipment available for customer purchase
- Built strong rapport with customers
- Performed high-quality, professional and knowledgeable presentation and demonstration of new and pre-owned vehicles
- Worked closely with the Sales Manager on pricing tiers associated with different models, trim levels and options
- Assisted with lead generation by managing incoming email leads and setting appointments for vehicle demonstrations via email or text communication
- Prepared email material for clients in anticipation of scheduled appointments, making sure clients are informed before they walk into the dealership
Customer Service Representative
Concentrix
03.2020 - 11.2020
- Ensured service delivery to our customers by meeting contractual Key Performance Indicator ('KPIs')
- Clarified customer requirements; probed for understanding, used decision-support tools and resources to resolve customer issues that are non-standard/unstructured and required some clarification or conceptual thinking
- Listened attentively to customer needs and concerns; demonstrated empathy while maximizing opportunity to build rapport with the customer
- Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintained broad knowledge of client products and/or services
- Prepared complete and accurate work including appropriately notating accounts as required
- Participated in activities designed to improve customer satisfaction and business performance
- Offered additional products and/or services
Sales & Leasing Consultant
Chevy of Swansboro
01.2020 - 03.2020
- Committed to becoming an auto sales expert and gain in-depth knowledge of sales skills, vehicles and technology; continued to be well-read and to learn about new vehicles and their features
- Interviewed customers to assess their needs and match them with in-stock vehicle options
- Prospected activities like making outbound phone calls, sending emails, and visiting local businesses with business cards and a presentation
- Presented price and payment quotes and explained financing/leasing options for New and Used vehicles
- Followed up with previous visitors, and prospective customers and return email / voicemail daily and followed up with existing customers to confirm their satisfaction and generate leads
- Displayed excellent appearance, above average verbal/written communication, strong negotiation and presentation skills
- Handled rejection, sometimes several times per week when customers decide not to purchase from me , postponed a sale, without losing drive and intensity
Bank Teller
Wells Fargo
04.2019 - 01.2020
- Engaged customers in conversations, listening to them, and proactively helping them to meet their financial needs
- Asked questions to get to know the customer and to build relationships
- Introduced customers to another branch team member or shared digital options that may make banking easier for them
- Worked as a part of a team to help customers succeed financially
- Followed policies and procedures to minimize risk
- Accurately and efficiently processed transactions
- Maintained a cash drawer including taking in and giving out cash and balancing
Server
Texas Roadhouse
Goldsboro , NC
03.2019 - 07.2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Pharmacy Technician/Medic
United States Air Force
2016 - 2019
- Expertly managed and maintained logs for over 500 prescribed narcotics, scheduled and non-scheduled drugs in a day with over 200,000 prescriptions in a year
- Efficiently managed and maintained my facility’s formulary to maintain proper stock levels of over 1700 medications
- Provided support to both inpatient and outpatient units regarding licensed staff members and their equipment to include my facilities PACU, OR, SUBPACU, Code Carts, Anesthesia department and MSU
- Counseled over 89,000 patients a year and advised them of adverse reactions while promoting prescription safety and using a CHCS PROGRAM
- Taught and trained pharmacy technicians, and performed as a medical supervisor, head of the refill pharmacy while collaborating with them to improve our performance
- Conducted over 240 clinical inspections in a year to maintain hospital and patient safety.
Education
CCAF - Aerospace Medicine
Medical Education And Training Campus
San Antonio, TXHigh School Diploma -
Wakefield High School
Arlington, VASkills
- Data Entry and Maintenance
- Microsoft Office Expertise
- Sales Expertise
- Shipping and Receiving Understanding
- Adaptive Team Player
- Customer Relations
- Process Optimization
- Senior Leadership Support
- Bilingual (English and Spanish)
- CPR/BLS Certified (exp March 2023)
- Secret Clearance (exp June 2031)
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Customer Data Confidentiality
Certification
CPR/BLS Certified (exp. March 2023) Former Pharmacy Inventory Custodian, Secret Clearance (exp. June 2031)
Languages
Timeline
Customer Service Representative/Inventory Specialist
Daltile Sales Service Center
10.2022 - Current
Warehouse Coordinator
Atlanta Flooring Design Centers Inc
06.2022 - 10.2022
Medical Administrative Clerk
Naval Medical Center Camp Lejeune
04.2021 - 04.2022
Sales & Leasing Consultant
Sanders Ford
11.2020 - 04.2021
Customer Service Representative
Concentrix
03.2020 - 11.2020
Sales & Leasing Consultant
Chevy of Swansboro
01.2020 - 03.2020
Bank Teller
Wells Fargo
04.2019 - 01.2020
Server
Texas Roadhouse
03.2019 - 07.2019
Pharmacy Technician/Medic
United States Air Force
2016 - 2019
CCAF - Aerospace Medicine
Medical Education And Training Campus
High School Diploma -
Wakefield High School
CPR/BLS Certified (exp. March 2023) Former Pharmacy Inventory Custodian, Secret Clearance (exp. June 2031)
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