Shawnice Williams
Greenville,NC
Summary
Highly skilled Customer Solutions Specialist with experience in delivering customer-focused solutions. Strengths lie in problem-solving abilities, relationship-building skills, and clear communication. Noteworthy contributions include enhancing customer satisfaction and streamlining operational processes. Demonstrated ability to work well within team-oriented environments while also able to perform independently when necessary.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Solutions Specialist/Billing and Collections Specialist
Regional Acceptance / Truist Bank
Winterville , NC
04.2019 - Current
- Educated clients on financial products and services available at the bank.
- Resolved customer complaints through effective communication and problem-solving.
- Coordinated with internal teams to ensure timely service delivery for clients.
- Maintained accurate records of customer interactions in the CRM system.
- Trained new staff on best practices for customer service and solutions support.
- Collaborated with management to identify opportunities for process improvements.
- Conducted market research studies aimed at gaining insights into current consumer trends and preferences.
- Collected deposits or payments and arranged for billing.
Correctional Officer
Tillery Correctional Facility
Halifax, NC
06.2016 - 12.2018
- Monitored inmate behavior to ensure compliance with facility rules.
- Conducted regular security checks on cells and common areas.
- Managed inmate movement during meals and recreation time.
- Trained new officers on operational procedures and emergency response.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
Personal Care Assistant
Love Us Home Health Care
Greenville, NC
11.2015 - 12.2016
- Maintained a clean and safe environment for clients.
- Provided companionship and emotional support to enhance client well-being.
- Assisted clients with daily living activities and personal hygiene.
- Administered medications according to prescribed schedules and instructions.
- Documented client progress and reported changes to healthcare professionals.
- Coordinated transportation for clients to medical appointments and social activities.
- Communicated effectively with families about client needs and care plans.
Customer Service Representative / Sales
Century Link Call Center
Tarboro, NC
10.2012 - 08.2014
- Assisted customers with account inquiries and service issues.
- Handled billing questions and processed payments accurately.
- Resolved technical issues related to internet and phone services.
- Documented customer interactions in the call center software system.
- Provided product information to help customers make informed decisions.
- Collaborated with team members to improve service efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Associate of Science - Business Management
Edgecombe Community College
Tarboro, NC05-2024
High School Diploma -
South Central High School
Winterville, NC06-2011
Skills
- Customer relationship management
- Billing and collections
- CRM software proficiency
- Data entry accuracy
- Financial product knowledge
- Service delivery coordination
- Problem solving
- Market research
- Team collaboration
- Customer data confidentiality
- Issue and complaint resolution
- POS systems and ordering platforms
- Time management
- Database maintenance
- Refunds processing
- Microsoft exchange
Certification
- Certificate in Supply Chain Management
- Drivers License
Timeline
Customer Solutions Specialist/Billing and Collections Specialist
Regional Acceptance / Truist Bank
04.2019 - Current
Correctional Officer
Tillery Correctional Facility
06.2016 - 12.2018
Personal Care Assistant
Love Us Home Health Care
11.2015 - 12.2016
Customer Service Representative / Sales
Century Link Call Center
10.2012 - 08.2014
Associate of Science - Business Management
Edgecombe Community College
High School Diploma -
South Central High School
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