Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiancia McKinney

Fort Worth,TX

Summary

Business administration professional with experience in billing, collections, healthcare administration, customer service, and office operations. Skilled in account management, payment processing, insurance verification, documentation, and resolving customer concerns in fast-paced environments.

Overview

3
3
years of post-secondary education
8
8
years of professional experience

Work History

Billing and Collections Specialist

Regional Acceptance
Arlington , Tx
06.2026 - Current
  • Manage inbound and outbound customer calls regarding account balances, payments, due dates, and delinquency.
  • Verify customer information and obtain required authorization and communication consents.
  • Maintain accurate account documentation following company procedures and compliance requirements.

Medical Office Specialist

CareNow Urgent Care
Fort Worth, Tx
07.2025 - 03.2026
  • Checked in patients and verified insurance information.
  • Maintained accurate patient and registration information.
  • Worked within electronic medical record and office systems.

Retail Sales Associate

Ulta
Cypress, Texas
10.2022 - 06.2024
  • Processed purchases, returns, and transactions accurately.
  • Maintained organized merchandise and supported daily store operations.
  • Honored with Core Value Award for exceptional performance.

Receptionist

Fierce Faces Studios
Arlington , Tx
09.2018 - 09.2022
  • Managed scheduling, customer communication, billing, and administrative functions.
  • Coordinated vendors, supplies, contracts, and business documentation.
  • Maintained organized records and supported day-to-day business operations.

Education

Master of Science - Healthcare Administration

Lamar University
Beaumont, TX
09.2026 -

BBA - Management

Prairie View A&M University
Prairie View, TX
08.2021 - 08.2024

Skills

  • Microsoft Office
  • AI Copilot
  • Customer Service
  • Auto Finance
  • Billing & Collections
  • Payment Processing
  • Account Management
  • Account reconciliation
  • Insurance Verification
  • Customer Relationship Management
  • Customer Service
  • Negotiation
  • Meeting Key Point Indicators

Timeline

Master of Science - Healthcare Administration

Lamar University
09.2026 -

Billing and Collections Specialist

Regional Acceptance
06.2026 - Current

Medical Office Specialist

CareNow Urgent Care
07.2025 - 03.2026

Retail Sales Associate

Ulta
10.2022 - 06.2024

BBA - Management

Prairie View A&M University
08.2021 - 08.2024

Receptionist

Fierce Faces Studios
09.2018 - 09.2022
Kiancia McKinney