Kila Craft
Saint Petersburg,FL
Summary
Versatile and results-driven professional with extensive experience in medical billing and customer service, notably at GA FOODS. Excelled in enhancing revenue cycle management and improving client relations through effective communication and problem-solving abilities. Demonstrated leadership in managing complex databases and insurance verifications, contributing to a significant improvement in accounts receivable efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Billing/Collections Specialist
GA FOODS
Saint Petersburg, US
01.2023 - Current
- Receiving, sorting, and tracking incoming payments, addressing and resolving client questions and issues relating to invoices, and providing regular, accurate reports of billing data
- Billing, timely submission of electronic and/or paper claims, monitoring accounts
- Managing Microsoft Excel spreadsheets
- Reviewing Eob's
- Checking Eligibility on insurance website/ Availity
- Making necessary phone calls to insurance as needed
- Excellent communication and interpersonal skills
- Problem-solving and critical-thinking skills
- Working knowledge of MS Office and databases
Staffing Specialist
TrueBlue
, US
08.2022 - Current
- Taking inbound orders from new and existing customers and enter them into system
- Proactively recruit new applications by developing creative recruitment tactics
- Match applicants with our customers open positions and ensure that the match works great for both the job and our customer
- Negative multiple operating systems including our navigating tracking system (JobStack) our text alert system and more
- Process payroll for our temporary workers in a timely manner according to standardized payroll processes
Front Desk Coordinator
One HealthCare Primary
Seminole, FL
08.2023 - 03.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Home HealthAid
Firstlight HomeCare
Clearwater, US
11.2018 - 06.2022
- Report to nurses about patient health status
- Cooking meals, and grocery shopping
- Companion Care
- Assisting patient in taking their Meds
- Bathing and helping patient get dressed
- Housekeeping such as vacuuming and laundry
Reimbursement Specialist
Sarasota Regional Medical Group
Sarasota, US
01.2014 - 10.2015
- Verifying insurance coverage, submitting reimbursement claims, and communicating with insurance companies, patients, and healthcare providers
- Identifying methods of payment for patients
- Correlating insurance coverage with services to be provided
- Managing financial and medical records
- Medical coding
- Review records, coding and billing practices to ensure compliance
- Preparation and review of insurance claims
Program Collector
Palms of Pasadena Hospital
South Pasadena, US
08.2000 - 10.2012
- Daily communication with payors to resolve outstanding accounts
- Answer in/outbound calls insurance companies, customers about their account balances
- Resolving AR Cash collections, bad debt, past due accounts ect
- Knowledge of insurance coding ( ICD 9 and 10)
- Knowledge of ( EOB) Explanation of benefits
- Microsoft office, word, excel, claim IQ, Dar, Availity, web portal, Prism, Jobstack, E Verify
Education
AS degree - Nursing
ST Petersburg College
ST Petersburg, FL, US01.2020
High School Diploma -
ST Petersburg High School
ST Petersburg, FL, US05.2001
Skills
- Front desk
- Food handling
- Communication skills
- Customer service skills
- Customer service
- Medical collections
- Social work
- Anatomy knowledge
- ICD-9
- Computer proficiency
- Analysis skills
- Microsoft Office
- Revenue cycle management
- Resolving accounts
- Cold calling
- Time management
- Patients check in and out
- Billing/Collections
Accounts receivable
- Time management
- Data analysis skills
- Restaurant experience
- Intake
- Leadership
- HIPAA
- Computer skills
- Medical Office Experience
- Microsoft Power point
- Data entry
- Hospital Experience
- Data management
- Sales
- Recruiting
- Supervising experience
- Medical records
- HCPCS
- EHR systems
- Payroll
- Operating systems
- Office experience
- EMR systems
- Managed care
- Microsoft Word
- Leadership experience
- Communication skills
- Hospital experience
- Insurance verification
- Data analysis
- Medical terminology
- Adobe Acrobat
- Managed Care
- Guest services
- ICD-10
- CPT coding
- Teamwork
- Medical Records
- Human resources
- Microsoft Word
- Microsoft Excel
- Problem solving abilities
- Medical billing
- Social media management
- People skills
- Cash handling
- Cooking
Affiliations
- 3.0 GPA
- love reading action books
- Academic clubs- Drama class for four years
- Cheerleader in high school
- problem solving, organization, decision making
- Leadership in my job reasonability to motivate others towards there goals and achieving to move forward and not give up.
- Honor roll in school
Certification
- Home Health Aid certified
- CPR Certified
- working on AS Degree for Nursing
Languages
English
Professional
Timeline
Front Desk Coordinator
One HealthCare Primary
08.2023 - 03.2024
Medical Billing/Collections Specialist
GA FOODS
01.2023 - Current
Staffing Specialist
TrueBlue
08.2022 - Current
Home HealthAid
Firstlight HomeCare
11.2018 - 06.2022
Reimbursement Specialist
Sarasota Regional Medical Group
01.2014 - 10.2015
Program Collector
Palms of Pasadena Hospital
08.2000 - 10.2012
AS degree - Nursing
ST Petersburg College
High School Diploma -
ST Petersburg High School
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