Nicole Collins

• Negotiated payment plans with delinquent account holders to facilitate debt resolution.
• Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
• Answered customer questions regarding account discrepancies or problems.
• Received payments and posted amounts to customer accounts.
• Developed and maintained strong relationships with clients to facilitate payment collections.
• Investigated discrepancies between customer payments and invoices to resolve billing issues quickly and accurately.
• Answered inbound calls, chats and emails to facilitate customer service.
• Adjusted bills an'd refunded money to resolve customers' service or billing complaints.

Assisting store dealers With new phone applications