Kelice White

Concentrix- Remote

03.2020 - 07.2023

Answered customer inquiries via phone, email and chat in a timely manner.
Assist customer with processing lost or stolen cards.
Assist customers with processing credit limit increase or decrease request, Statement & APR inquires,
Assist customers with card activations.
Brings empathy to customers inquires about reward redemptions.
Utilize multiple systems to respond to, troubleshoot and document customers inquires.
Update Customers Accountant information.
Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
Provided financial advice to customers on budgeting techniques and money management skills to help them stay current on their obligations.
Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
Processed payments over phone and set up recurring drafts.
Negotiated credit extensions to assist customers in paying overdue accounts.
Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.