Pamela Calhoun
Whitmore Lake,MI
Summary
Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Detail-oriented Medical staff effective at working with clients from a wide range of backgrounds. Passionate about providing meaningful support and services to all clients. Twenty + years of healthcare experience in hospital and medical office environments. Hard-working, multi-tasker with outstanding telephone, scheduling and documentation skills.
Overview
20
20
years of professional experience
Work History
Collections Specialist-Lead
American Red Cross Blood Donation Center
05.2021 - Current
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practice
- Manage blood donor collections, optimize processes, and ensure compliance. Achieve consistent donor satisfaction by addressing concerns and promoting a positive experience.
- Apheresis Charge/Lead
- OJT-On the job trainer for new hire and new procedures within the company
- Maintain meticulous records of donor information and collection data. Ensure strict adherence to safety protocols and regulatory standards.
Consultant and Lab Technician
Medical Weight Loss Clinic
07.2015 - 05.2021
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Answered customers' questions regarding products, prices and availability
- Maintained accurate records of patient care, condition, progress and concerns
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws and EKGs
EMT/Lab Technician
Sherwood Urgent Care
06.2004 - 07.2015
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing
- Routinely retracted patient throat cultures and prepared them for lab submission
- Ordered and read lab tests, reported to PCP
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Assisted doctors with surgeries and non-invasive procedures
- Tested and recorded blood glucose levels
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs
- Provided a comforting and soothing environment
- Monitored expiration of medical supplies
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
Education
Associate of Applied Science - Emergency Medical Technician
Arkansas State University
Beebe, Arkansas01.2005
High School Diploma -
Whitmore Lake High School
Whitmore Lake, Michigan01.1975
Skills
- Hard-working
- Multi-tasker
- Outstanding telephone skills
- Scheduling skills
- Documentation skills
- Patient-focused care
- Compassionate caregiver
- Efficient and reliable team player
- Committed team player
- Adaptable
- Family medicine
- Procedural codes
- Phlebotomy knowledge
- HIPAA compliance
- Lab testing and reporting
- Lab equipment maintenance
- Service-oriented
- Paperwork processing
- Office support
- Billing and collection procedures
- Strong client relations
- Credit card processing
- People-oriented
- Positive and friendly
- Detail-oriented
- Exceptional time management skills
Timeline
Collections Specialist-Lead
American Red Cross Blood Donation Center
05.2021 - Current
Consultant and Lab Technician
Medical Weight Loss Clinic
07.2015 - 05.2021
EMT/Lab Technician
Sherwood Urgent Care
06.2004 - 07.2015
High School Diploma -
Whitmore Lake High School
Associate of Applied Science - Emergency Medical Technician
Arkansas State University
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