Edgardo Argueta
Bellflower,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Appliance Repair Technician
Geek Squad - Best Buy
03.2023 - 04.2024
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
- Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
Home Theater Agent
Geek Squad - Best Buy
10.2018 - 03.2023
- Informed clients of policies and procedures during their delivery appointment.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- In charge of training of new agents and cadets to ensure education of filed systems and proper installation.
Asset Protection Associate
Best Buy
10.2013 - 10.2018
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
- Wrote reports for internal and external crime, burglary, or theft.
- Contacted local authorities and apprehended shoplifters.
Education
High School Diploma -
Downey High School
Downey, CA06.2012
Skills
- Installation procedures
- Diagnosing problems
- Customer Service
- Problem Resolution
- Complaint resolution
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Appliance Repair Technician
Geek Squad - Best Buy
03.2023 - 04.2024
Home Theater Agent
Geek Squad - Best Buy
10.2018 - 03.2023
Asset Protection Associate
Best Buy
10.2013 - 10.2018
High School Diploma -
Downey High School
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