Edgar Orlando Bernal
Del Rio
Summary
Professional with experience in customer service and team collaboration, demonstrating strong problem-solving skills in fast-paced environments. Maintained cleanliness and organization while efficiently managing dining area operations, ensuring guest satisfaction through effective communication and engagement. Trained new employees in service techniques, fostering a collaborative team atmosphere during peak operational times. Developed and executed community engagement strategies, enhancing program participation and volunteer recruitment through organized events and outreach efforts.
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Waiter/Bartender
Cripple Creek Steakhouse
Del Rio
01.2020 - Current
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Delivered food to tables in a timely manner.
- Resolved customer complaints in a polite manner according to company policy.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained staff in proper bartending techniques such as mixing drinks and pouring beers.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Young Adult Leader
Our Lady Of Guadalupe Parish
Del Rio
10.2015 - Current
- Organized fundraising campaigns aimed at raising money for supplies needed by youth group participants.
- Created an online presence for the Youth Group Volunteer Program through social media platforms such as Facebook, Twitter, Instagram, in order to reach out to more potential supporters.
- Assisted in planning special events such as holiday celebrations or end-of-year parties which would be attended by all members of the Youth Group Volunteers Program.
- Developed strategies to engage new members into joining the Youth Group Volunteer Program.
- Organized recreational activities for the youth group such as sports tournaments, hikes and outdoor trips.
- Recruited other youth volunteers for program.
- Organized and ran meetings with young adults to discuss goals and objectives.
- Engaged in meaningful dialogue with community leaders about how biblical principles can be applied in daily life.
- Developed Bible study materials and lesson plans for weekly meetings.
- Established relationships with local churches to provide additional resources for bible studies.
- Have served in over 15 Alvernia Retreats
Education
High School Diploma -
Del Rio High School
Del Rio, TX06-2017
Skills
- Customer service
- Team collaboration
- Employee training
- Effective communication
- Bartending techniques
- Problem solving
- Guest engagement
Languages
English
Full Professional
Spanish
Professional
Affiliations
- Enjoys time with loved ones
- Active in running groups, and volleyball teams
- Served in multiple Alvernia Retreats
- Attends weekly and Sunday Mass
Certification
- Food handlers certification
- TABC certification
References
References available upon request.
Timeline
Restaurant Waiter/Bartender
Cripple Creek Steakhouse
01.2020 - Current
Young Adult Leader
Our Lady Of Guadalupe Parish
10.2015 - Current
High School Diploma -
Del Rio High School