Edie Brown
Grand Lux Café/Cheesecake Factory
Dallas,TX
14
years of professional experience
Demonstrated unwavering passion for restaurant industry. Pursued opportunities to align with a company dedicated to success. Acquired extensive experience in multiple restaurant formats, including fast casual and fine dining. Leveraged local knowledge from Dallas Metroplex and insights from Southern California experience. Achieved an associate degree in business administration.
Work History
Senior Manager
3 Years 5 Months- Managed service operations during initial three years of employment. Oversaw bakery operations, including inventory management, staff coordination, ordering, and scheduling. Participated in ongoing management training programs.
- Provided strong leadership to enhance team productivity and morale.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Service Manager
1 Year 3 Months- Developed service training manual to equip new servers with essential skills.
- Assisted in creating weekly cleaning duty chart to uphold high cleaning standards in the restaurant.
- Supported excellent customer service by fostering strong relationships with customers and vendors for repeat business.
- Aided in maintaining inventories while adhering to food safety regulations.
- Oversaw hiring and onboarding process for all new server recruits.
- Established server schedule to accommodate restaurant operational needs.
Server
2 Years 5 Months- I was a server for about 2 ½ years with these Frontburner restaurants while I went back to school to get my Associate Degree.
Service Manager
1 Year 7 Months- Improved operational-planning and business frameworks to enhance resource utilization and reduce waste.
Service Manager
3 Years 9 Months- Applied strong leadership skills and problem-solving to maintain team efficiency and organize workflows to meet any daily demand.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Assistant General Manager
1 Year 6 MonthsEducation
Associate Degree - Business Administration
Certification - Business Administration/Human Resources
Certification as an Executive Administrative Assistant
Skills
Assisted in delivering service training programs to enhance team skills.
Aided in recognizing and addressing potential challenges.
Supported the implementation of solutions to streamline operational workflows.
Helped manage inventory processes to ensure sufficient stock availability.
Adapted to changing work environments while demonstrating flexibility and multitasking skills.
Contributed problem-solving abilities to tackle operational issues.
Operated POS systems accurately to facilitate sales transactions.
Timeline
Senior Manager
Grand Lux Café/Cheesecake Factory
01.2023 - CurrentRead More
Service Manager
Pacific Table/Cork and Pig Tavern
10.2021 - 01.2023Read More
Server
The Ranch at Las Colinas/The Keeper
05.2019 - 10.2021Read More
Service Manager
The Jalapeno Tree
08.2017 - 03.2019Read More
Service Manager
Jack Ryan's Steak and Chop House
10.2013 - 07.2017Read More
Assistant General Manager
Twisted Root Burger Co
01.2012 - 07.2013Read More
American Commercial College
Certification as an Executive Administrative Assistant
Read More
Certification from Business Administration/Human Resources
Read More
North Lake College
Associate Degree from Business Administration
Read More