Edie Harlin
Venice,FL
Summary
Dedicated retail professional with strong skills in customer service, visual merchandising, and inventory management. Proven ability to solve problems efficiently and train new team members, ensuring high operational standards.
Overview
30
30
years of professional experience
Work History
Retail Keyholder
Erika Reade
Atlanta, GA
09.1996 - 06.2026
- Retail Sales
- Customer Service
- Visual Merchandising
- Trained and mentored new team members on store policies and procedures.
- Organized merchandise displays to enhance product visibility and appeal.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Implemented visual merchandising strategies to align with brand guidelines.
- Assisted with training new employees on company policies, procedures, and guidelines.
- Inspected merchandise prior to stocking shelves or displays to ensure quality control standards were met.
- Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.
- Confirmed pricing accuracy throughout the store by performing price checks on items.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained accurate inventory levels by conducting physical counts of stock items.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Greeted customers upon entry and assisted them in locating products.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Fulfilled online orders to meet customer expectations for service.
- Managed product ordering to maintain stock levels.
- Key Holder/open, close and balance
- Organized store displays to enhance visual appeal and product accessibility.
- Supervised daily store operations and maintained high customer service standards.
- Assisted in inventory management and restocked products.
- Processed payments using point-of-sale systems.
Education
Bachelor of Arts - Interior Design
The University of Tennessee
Knoxville, TN05-1981
Skills
- Point-of-sale operation
- Inventory management
- Visual merchandising
- Merchandise display
- Product merchandising
- Sales proficiency
- Customer service
- Order fulfillment
- Supply restocking
- Cash handling accuracy
- Cash reconciliation
- Cash management
- Financial transactions
- Inventory monitoring
- Store operations
- Retail operations
- Front end operations
- Store maintenance
- Loss prevention strategies
- Sales analytics
- Staff training
- Opening coordination
- Problem solving
- Attention to detail
- Time management
- Multitasking
- Task prioritization
- Organize inventory
- Relationship management
- Service management
- Multitasking skills
- Merchandising display
Timeline
Retail Keyholder
Erika Reade
09.1996 - 06.2026
Bachelor of Arts - Interior Design
The University of Tennessee