Edie Hermann

• Communicated positively with children and guardians.
• Taught children to organize toys, wash hands, and share by leading by example.
• Prepared healthy, age-appropriate snacks and meals.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Played games, worked on puzzles, and read books to young children.
• Planned fun outings and educational activities to keep children entertained.

• Gave animals proper attention to promote secure environment in owner's absence.
• Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
• Prepared food and water following instructions from pet owners.
• Communicated professionally with pet owners via phone, email, and text.
• Exercised animals regularly with walks and rigorous play activities.

Throughout my High School years I"ve loved helping out around the community for people in need. I"ve given out gifts to people in need and done many secret Santa gifting to people in my community.

• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained regular and consistent attendance and punctuality.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Promoted additional items with beverages, increasing store sales.
• Packaged bagels, muffins and other food items for customer purchase.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.

• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers entering store and responded promptly to customer needs.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Addressed customer needs and made product recommendations to increase sales.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.

I volunteered as a helper for a Festival that was held in Sanford, ME in my Sophomore year. Here I helped to entertain kids with games, set up and take down stands and give out food and drinks to the people at the event!

• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.