Summary

Overview

Work History

Education

Skills

References

Languages

Skills Proficiencies

Timeline

Edier J Gomez Alaniz

Bound Brook,NJ

Summary

Dynamic professional with extensive experience in hospitality and sales, particularly at Char Steakhouse, where sales increased through expert food and beverage knowledge. Strong interpersonal skills enhance client relations and operational efficiency. Proficient in Microsoft Office, driving results and improving service standards.

Overview

years of professional experience

Work History

Server/Bartender, Manager

Char Steakhouse

Raritan/Scoth Plains, NJ

06.2012 - Current

Consulted supervisory staff to plan menus based on cost and special event requirements.
Coordinated and supervised kitchen staff to ensure operational efficiency.
Trained new service staff on guest procedures and company policies to uphold standards.
Resolved issues related to guests and staff, including transportation for intoxicated patrons.
Enhanced company sales through wine and food knowledge via classes and tastings.
Provided friendly and exceptional dining experiences by anticipating guest needs.
Managed cash transactions and performed end-of-day sales reconciliation accurately.
Maintained cleanliness of dining areas while ensuring timely order delivery.

Manager

Buy Rite Liquors

Bound Brook, NJ

08.2003 - Current

Monitored customer preferences to inform effective sales strategies.
Resolved customer complaints related to sales and service promptly.
Directed staffing, training, and performance evaluations to enhance sales and service programs.
Increased expertise in food and wine through training seminars and tasting events.

Real Estate sales associate

Weichert Realtors

Warren, NJ

03.2021 - 06.2023

Conducted market research to identify property values and market trends.
Developed marketing materials for effective property listings and promotions.
Organized open houses to showcase properties and engage potential buyers.
Collaborated with mortgage lenders to explore financing options for clients.
Provided pricing suggestions based on comprehensive market analysis.
Followed state regulations rigorously during transactions.
Ensured seamless transaction experience by coordinating all steps leading to closing.
Followed up with prospects to gather feedback and address concerns.

Account Manager

Life Time Fitness

Berkeley Heights, NJ

02.2019 - 12.2020

Responsible to manage membership changes.
Contacting potential prospects to create new accounts.
Solving issues regarding accounts dues increases and, educating members in regards to it.
Providing facility tours to expose new potentials to services and programs.
Making phone calls to obtain feed back on visitors experiences and, offer guest passes that eventually will become new accounts.
Attending to daily meetings, to review use of the club and discuss mitigation of potential membership cancelation.
Work with team and Sales manager to create potential goals towards monthly quota.
Offer multiple options to members who want to cancel accounts, and prevent them from terminating it.
Set up appointments in office with new prospect, analyze what their interests are, creating so a better rapport.
Meeting expected monthly Quota or over perform it.
Follow Company policies and maintain an outstanding work ethic.
Dressed according to expectations, and maintaining a professional image at all time.
Managed client relationships to ensure satisfaction and retention.
Coordinated marketing initiatives to promote fitness programs and memberships.
Analyzed client feedback to improve service offerings and member experiences.
Conducted market research to identify trends in fitness services and memberships.
Resolved customer complaints in a timely manner.
Acted as main point of contact in matters relating to client concerns and needs.
Developed strategies to increase revenue from existing accounts.
Maintained accurate records of all customer interactions in the CRM system.
Analyzed client data and identified opportunities for growth.

Sales Rep

Hewlett-Packard

Yokosuka Naval Base

02.2017 - 04.2018

Engaged customers to assess needs and recommend suitable HP laptop components.
Answered inquiries regarding memory space, processor speeds, and features effectively.
Demonstrated product features to enhance customer understanding and assist selection.
Suggested upgrades for existing computer components to optimize performance.
Provided troubleshooting assistance for PC systems to resolve issues promptly.
Achieved monthly sales goals through strategic engagement and relationship building.
Maintained detailed records of customer interactions utilizing CRM software.
Collaborated with team members on sales strategies to boost overall performance.

Club Operations Assistant

CPO Club Yokosuka, Japan MWR

08.2016 - 04.2018

Handling cash and deposit to the safe box.
Making sure the facility provides our guest with outstanding service.
Supervise events to ensure our guests receive deliverance and proper banquet serving.
Secure facility and report to security when closing for the day.
Interacting with clients to find possible weak points where improvement could be required.
Coordinated daily operations for community programs at CPO Club Yokosuka.
Assisted in scheduling events and managing resources for military families.
Organized supply inventory and maintained accurate records of materials used.
Communicated with vendors to ensure timely delivery of supplies and services.
Provided administrative support to team members and leadership staff effectively.
Implemented processes to streamline workflow and improve operational efficiency.
Trained new staff on standard operating procedures and club policies.
Facilitated customer inquiries and resolved issues promptly to enhance satisfaction.
Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
Participated in team meetings to provide feedback on operational issues and solutions.
Organized and filed important company documents, spreadsheets and reports.
Responded to client queries and maintained strong relationships with vendors.
Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
Supervised day-to-day facility operations in accordance with set policies and guidelines.
Ensured that all safety protocols were followed during day-to-day operations.
Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
Organized and maintained records of daily transactions and other operational data.
Monitored inventory levels, tracked orders and assisted with purchasing decisions.
Assisted with the development of processes and procedures related to operations management.
Answered work phones and routed correspondence to correct parties.
Trained new staff members on company policies related to operations management.
Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
Developed customer service policies, procedures and standards for operational teams.
Assisted management in making important decisions by collecting, organizing, and modeling data.
Identified areas for improvement within the organization's operations process.