Madalyne Baker
Lansing
Summary
Reliable Shift Leader with over eight years in of customer service experience in the hospitality industry. Natural leader with the skills to successfully communicate duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers and employees. Ready and motivated to empower team members and build job satisfaction in the workplace. Passionate about promoting lasting customer satisfaction by delivering highest quality service and developing customer relations.
Overview
10
10
years of professional experience
Work History
Shift Manager/ Bartender/ Server
Outback Steakhouse
12.2013 - Current
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Service Professional/ Server
Longhorn Steakhouse
12.2021 - 03.2023
- Resolved customer complaints, ensuring an optimal resolution for both the client and company.
- Streamlined service processes, resulting in improved efficiency and customer satisfaction.
NPIC Customer Service Representative
Peckham, Inc.
02.2022 - 06.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries accurately and in a timely manner.
Server
One North Kitchen & Bar
02.2021 - 03.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Amazon Delivery Associate
Harmony Logistics
05.2021 - 11.2021
- Enhanced delivery efficiency by optimizing route planning and time management.
Living Skills Specialist
Origami Brain Injury Rehabilitation Center
08.2015 - 05.2016
- Assisted with daily activities, promoting independence and improving the quality of life for residents.
Education
Bachelor of Science - Psychology
Grand Valley State University
Allendale, MI2025
Associate of Arts - Social Science
Lansing Community College
Lansing, MI2017
High School Diploma -
Grand Ledge High School
Grand Ledge, MI2013
Skills
- Team management
- Public speaking
- Conflict resolution
- Problem-solving and critical thinking skills
- Punctual and reliable
- Accurate money handling
- Attention to detail, time management, and organization
- Sales strategies
- Interpersonal skills
- Health and safety compliance
- Employee training
References
- Bobbi Newman, Former Supervisor, Outback Steakhouse, 517-648-6063
- John Hens, Former Supervisor, Longhorn Steakhouse, 517-703-9041
- Hope Hackworth, Colleague, MSUFCU, 517-358-7033
- Alexander Sekuloski, Former Supervisor, Outback Steakhouse, 248-974-7332
Timeline
NPIC Customer Service Representative
Peckham, Inc.
02.2022 - 06.2022
Service Professional/ Server
Longhorn Steakhouse
12.2021 - 03.2023
Amazon Delivery Associate
Harmony Logistics
05.2021 - 11.2021
Server
One North Kitchen & Bar
02.2021 - 03.2022
Living Skills Specialist
Origami Brain Injury Rehabilitation Center
08.2015 - 05.2016
Shift Manager/ Bartender/ Server
Outback Steakhouse
12.2013 - Current
Bachelor of Science - Psychology
Grand Valley State University
Associate of Arts - Social Science
Lansing Community College
High School Diploma -
Grand Ledge High School