Judy Bullard
Rio Rancho
Summary
With a proven track record at Red Robin, I excel in multitasking and team management, ensuring high-quality service and enhanced customer satisfaction. Skilled in cash management and strategic decision-making, I effectively resolve conflicts and optimize operations, significantly reducing waste and improving guest experiences.
Overview
9
9
years of professional experience
Work History
Server, Bartender, Shift Supervisor
Longhorn Steakhouse
07.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Server, Bartender, Shift Supervisor
Red Robin
01.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Business Management
College of Southern Nevada
Las Vegas, NV05-1995
High School Diploma -
Eldorado High School
Las Vegas, NV05-1992
Skills
- Dedicated Work Ethic
- Exceptional customer service
- Cash Management
- Guest engagement
- Hospitality service expertise
- Team Management
- Effective Time Management
- Strategic Decision-Making
Timeline
Server, Bartender, Shift Supervisor
Longhorn Steakhouse
07.2018 - Current
Server, Bartender, Shift Supervisor
Red Robin
01.2016 - Current
No Degree - Business Management
College of Southern Nevada
High School Diploma -
Eldorado High School
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