Gillian Grant
Maple Falls
Summary
Dynamic hospitality professional with a proven track record, excelling in customer engagement and collaborative teamwork. Recognized for enhancing guest experiences through exceptional service. Adept at multitasking and maintaining quality assurance in fast-paced environments.
Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server/Bartender/Restaurant Shift Manager
BTown Kitchen and Raw Bar
10.2017 - Current
- Assisted in inventory management by tracking stock levels and ordering supplies as needed.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Crafted and served diverse cocktails to enhance customer experience.
- Developed seasonal drink menus that attracted new clientele and increased sales.
Restaurant Server
Buzz Inn Steakhouse
06.2015 - 09.2017
- Delivered exceptional dining experiences by providing attentive service and menu recommendations.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained and mentored new servers on restaurant procedures and customer service standards.
- Managed multiple tables efficiently while maintaining high-quality service standards.
- Cultivated warm relationships with regular customers.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Catering Server
Snoho Catering Co.
06.2012 - 04.2015
- Demonstrated exceptional customer service during events, ensuring guest satisfaction, and addressing inquiries promptly.
- Adapted quickly to changing event needs, demonstrating flexibility in high-pressure environments.
- Set up and dismantled catering equipment efficiently to maintain event timelines and organization.
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
Education
Bachelor of Arts - Midwifery
Western Washington University
Bellingham, WA06-2021
Skills
- Customer engagement
- Collaborative teamwork
- Time management
- Quality assurance
- Dedicated work ethic
- Guest engagement
- Exceptional customer service
- Hospitality service expertise
- Multitasking abilities
Certification
Food Handlers Permit
Mast Permit
First Aid
CPR
Certified Labor Doula
Certified Infant Care Specialist
Timeline
Server/Bartender/Restaurant Shift Manager
BTown Kitchen and Raw Bar
10.2017 - Current
Restaurant Server
Buzz Inn Steakhouse
06.2015 - 09.2017
Catering Server
Snoho Catering Co.
06.2012 - 04.2015
Bachelor of Arts - Midwifery
Western Washington University