Cristian Romero
Ooltewah,TN
Summary
I've been working in the restaurant industry for over 15 years now! I've learned a lot from the industry day by day! From the front of house to the back of house, I've worked each role over the years and learned that working in the position and showing the team it can be done helps them find their way into it! Seasoned restaurant manager specialized in staff training, inventory management, customer service excellence, leadership, communication, and problem-solving to enhance team performance and ensure guest satisfaction.
Overview
12
12
years of professional experience
Work History
Restaurant Manager/server/bartender
Fiesta Mexicana Restaurant
Chattanooga, TN
12.2012 - Current
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Delegated work to staff, setting priorities and goals.
Manager
Fonda San Jose
Chattanooga, TN
08.2022 - 08.2024
- Trained employees on additional job positions to maintain coverage of roles.
- Established processes to ensure efficient workflow throughout the organization.
Cook
Fiesta Mexicana Restaurant
Indianapolis , Indiana
06.2014 - 01.2017
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Resolved customer complaints regarding food quality or services provided.
- Ordered supplies as needed for the kitchen.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Monitored stock levels of food items and ordered more when necessary.
Education
Some College (No Degree) - Business Administration And Management
North Central College
Naperville, ILSkills
- Restaurant manager
- Customer engagement
- Shift management
- Conflict resolution
- Employee schedule management
- Food service background
- Passion for customer satisfaction
- Full service restaurant background
- Team management
- Staff scheduling
- Inventory control and record keeping
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Fonda San Jose
08.2022 - 08.2024
Cook
Fiesta Mexicana Restaurant
06.2014 - 01.2017
Restaurant Manager/server/bartender
Fiesta Mexicana Restaurant
12.2012 - Current
Some College (No Degree) - Business Administration And Management
North Central College