Edilberto Viera
Waterburyc,United States
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team, Also Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Driver, Warehouse Orders
Goya Foods
The Bronx, NY
05.2020 - Current
- Delivered goods to specified destinations in a timely manner.
- Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
- Communicated customer orders accurately to warehouse staff for order fulfillment.
- Processed daily inventory receipts and quantities of supplies.
- Reviewed work orders to perform freight movement and deliveries.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Notified customers of delays to decrease calls to support.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Device Repair Technician Lead
Asurion
West Nyack, United States
05.2016 - 03.2020
- Responded to 15-20 customer requests via telephone and email daily
- Verified data integrity and accuracy
- Worked directly with [sprints management, clients] to achieve results
- Copied, logged and scanned supporting documentation
- Performed initial client assessment and analysis to begin research process
- Provided continued maintenance and development of bug fixes, patch sets for existing web applications
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
- Ensured network, system, data availability and integrity through preventative maintenance and upgrades.
Deployment Field Technician
Best Buy Co Inc
Hartsdale, United States
11.2014 - 05.2016
- Observed employee fieldwork and usage of materials for quality and consistency
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Planned and executed daily scopes
- Reviewed blueprints, drawings and other specifications to fully understand project expectations
- Led tech team in delivery of remodeling project requiring close cooperation among members to share information and develop solutions to complete projects
- Cross-trained new employees by explaining rules, procedures and job responsibilities
- Attended conferences, vendor events and workshops to meet and network with potential new clients.
Store Manager
Wink Check Cashing - Yonkers
Yonkers, United States
01.2003 - 05.2012
- Coached and empowered employees by creating and sharing motivational vision plans
- Prioritized sanitation, safety and health standards in work areas
- Corrected operational discrepancies for 10 stores by developing and executing process improvements
- Delivered excellent customer service by greeting and assisting each customer
- Secured store perimeter and enforced procedures to minimize losses and protect store assets
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Head Teller
Municipal Credit Union
Bronx, United States
09.2009 - 09.2011
- Performed basic administrative tasks such as handling phone calls, inquiries, and emails, regarding banking products
- Trained 10-15 new associates in banking procedures in 4 Years
- Counted as much as $50-75 k in daily funds with manual and machine-assisted methods
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor's degree - Cyber Security
University of Phoenix-Online Campus
03.2021
Associate's degree - Information Technology
University Of Phoenix
09.2018
Skills
- Customer Care
- Delivery Scheduling
- Attention To Detail
- Customer Service
- Customer Relationship Management
- Written/Verbal Communication
- Hardware Installation
- Operating systems
- Software configuration
- Continuous Improvement
- Software Installation
Languages
- English, Advanced, Advanced, Advanced
- Spanish, Intermediate, Intermediate, Intermediate
Affiliations
- Community volunteer
- Attention to details
- Event coordinator
Languages
Spanish
Professional
Timeline
Driver, Warehouse Orders
Goya Foods
05.2020 - Current
Device Repair Technician Lead
Asurion
05.2016 - 03.2020
Deployment Field Technician
Best Buy Co Inc
11.2014 - 05.2016
Head Teller
Municipal Credit Union
09.2009 - 09.2011
Store Manager
Wink Check Cashing - Yonkers
01.2003 - 05.2012
Bachelor's degree - Cyber Security
University of Phoenix-Online Campus
Associate's degree - Information Technology
University Of Phoenix
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