Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Edilene Afonso-Willis

Edilene Afonso-Willis

Fredericksburg,VA

Summary

Bilingual Hospitality Manager with over 16 years of experience in customer service, policy implementation, and leadership. Demonstrated success in managing tasks from inception to completion while thriving in fast-paced, dynamically changing environments. Adept at leading diverse teams, solving problems proactively, and contributing to organizational success. Currently holds a Bachelor of Arts in Tourism Management from Universidade Bandeirante de São Paulo.

Overview

12
12
years of professional experience

Work History

TDR - Trailer Dock Release

Amazon Fulfillment Center RMN3
Fredericksburg, VA
- Current
  • Manage trailer dock space leasing and oversee maintenance to meet safety and operational standards
  • Ensure compliance with safety regulations and company policies
  • Resolve operational issues in the trailer dock area promptly.

Waitress

Red Lobster
Sterling, VA
08.2018 - 02.2022
  • Provided high-quality service, adhering to company standards.
  • Prepared tables and assisted guests with menu selections.
  • Answered questions regarding menu items, ensuring a positive dining experience.

Flight Attendant

Mesa Airlines
Phoenix, AZ
09.2019 - 10.2020
  • Delivered exceptional customer service to passengers, including serving refreshments and addressing inquiries.
  • Conducted pre-flight safety checks and provided safety guidance to passengers.
  • Regularly attended customer service and safety training to maintain high-performance standards.

Assistant Manager (Key Holder)

Cariloha Bamboo
Sterling, VA
01.2018 - 08.2019
  • Represented the brand by building strong customer relationships and meeting sales goals
  • Managed store opening and closing procedures
  • Adjusted sales techniques based on customer interactions to drive results.

Hostess

Cheesecake Factory
Sterling, VA
02.2018 - 08.2018
  • Greeted and seated guests in a professional, timely manner.
  • Managed table rotations and answered phone calls regarding reservations and inquiries.
  • Provided outstanding customer service, maintaining a friendly and professional demeanor.

Sales Specialist/Head of Apparel Department

Starboard Cruise Services
Various Locations
12.2012 - 08.2015
  • Sold luxury products to international guests, ensuring high-end customer service
  • Analyzed sales trends and provided strategic recommendations for merchandise planning
  • Led teams to drive sales, improve guest service, and implement effective visual merchandising
  • Managed relationships with cruise line partners, developing strategies for shop operations.

Education

Women's Business Leadership -

The George Washington University
01.2011

Communicative Skills -

Georgetown University
01.2010

Bachelor of Arts in Tourism Management -

Universidade Bandeirante de São Paulo
Brazil
01.2007

Skills

  • Bilingual: Portuguese/Spanish
  • Financial & Sales Management
  • Information Systems
  • Personnel & Time/Task Management
  • Quality Control & Assurance
  • Organizational & Communication Skills
  • Microsoft Office Suite

Timeline

Flight Attendant

Mesa Airlines
09.2019 - 10.2020

Waitress

Red Lobster
08.2018 - 02.2022

Hostess

Cheesecake Factory
02.2018 - 08.2018

Assistant Manager (Key Holder)

Cariloha Bamboo
01.2018 - 08.2019

Sales Specialist/Head of Apparel Department

Starboard Cruise Services
12.2012 - 08.2015

TDR - Trailer Dock Release

Amazon Fulfillment Center RMN3
- Current

Women's Business Leadership -

The George Washington University

Communicative Skills -

Georgetown University

Bachelor of Arts in Tourism Management -

Universidade Bandeirante de São Paulo

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Edilene Afonso-Willis