Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edilson Gonzalez

Lawrenceville

Summary

Proven to excel in customer service and technical troubleshooting, I significantly enhanced passenger satisfaction and operational efficiency at Lyft. Recognized for exceptional service at Aeromexico, my adept problem-solving and effective communication skills have consistently improved customer relationships and workplace productivity. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

LYFT/Lyft/Uber Partner

DRIVER
Atlanta
08.2024 - Current
  • Notified customers of delays to decrease calls to support.
  • Notified dispatchers or company mechanics of vehicle problems.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Resolved customer issues promptly and professionally, ensuring a positive experience.
  • Maintained valid driver's license at all times according to state regulations.
  • Provided excellent customer service, including assistance with luggage and answering queries about the local area.
  • Arranged to pick up customers or groups.
  • Filed accident reports as necessary if an incident occurred during a trip.
  • Inspected vehicle and personally handled routine upkeep.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Maintained strict compliance with safety rules for passenger and driver protection.

LIFETIME

Concierge Medical Billing
Lawrenceville
08.2021 - 07.2024
  • Recognized by management for providing exceptional customer service.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Maintained updated knowledge through continuing education and advanced training.

JUICY CRAB

Cashiers
DULUTH
11.2019 - 08.2021
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

AEROMEXICO

Customer Service Rep
South San Francisco
04.2018 - 07.2019
  • Worked with cross-functional teams to achieve goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Completed routine maintenance and repair.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.

AJI PERUVIAN

Waiter
San Francisco
03.2017 - 04.2018
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

HIGH SCHOOL DIPLOMA

IDA B WELLS HIGH SCHOOL
San Francisco, CA
06-2019

Skills

  • Vehicle inspection
  • Customer service
  • Safety compliance
  • Time management
  • Inventory management
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Data reporting
  • Customer relationship management
  • Technical troubleshooting
  • Situational awareness
  • Flexibility
  • Cleanliness
  • Punctuality
  • Hospitable
  • Schedule management
  • Multitasking and organization
  • Fuel efficiency
  • Emergency response
  • Customer engagement
  • Cultural awareness
  • Communication
  • Patience and tact
  • Trained in first aid

Languages

Spanish
Native/ Bilingual

Timeline

LYFT/Lyft/Uber Partner

DRIVER
08.2024 - Current

LIFETIME

Concierge Medical Billing
08.2021 - 07.2024

JUICY CRAB

Cashiers
11.2019 - 08.2021

AEROMEXICO

Customer Service Rep
04.2018 - 07.2019

AJI PERUVIAN

Waiter
03.2017 - 04.2018

HIGH SCHOOL DIPLOMA

IDA B WELLS HIGH SCHOOL
Edilson Gonzalez