Edina Crittenden
Arlington Heights,IL
Summary
Goal-oriented Radiology Manager offering 33 years of experience in healthcare. Well-versed in all radiology modalities and standard procedures and skilled using EPIC reporting and Kronos timekeeping systems. Well-qualified radiology leader with program management and training abilities. Accomplished Radiologic Technologist with over 30 years' experience seeking to leverage expertise to secure position with a respected organization. Veteran skills in producing high quality diagnostic images, comforting patients and delivering clinical instruction to staff and students. Demonstrated leadership skills which guide teams towards success and strengthen relationships with patients and physicians. Hardworking employee with customer service, multitasking and time management abilities. Patient-focused and experienced in radiology equipment, procedures and diagnostic requirements. Supports clinical staff with quality imagery and thorough assessments. Shows care with patients needing extra support and comfort during challenging procedures. Skilled in adapting to new situations and challenges.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Radiology Manager
Ascension/Amita/Presence Health Saint Francis
Evanston, IL
01.1998 - 03.2024
- Managed daily operations of the radiology department, including scheduling staff, ordering supplies, and ensuring patient safety.
- Ensured compliance with state and federal regulations regarding the use of radiation in medical imaging.
- Collaborated with other healthcare departments to coordinate patient care services.
- Provided technical guidance to radiologists, technologists, and other members of the radiology team.
- Monitored quality assurance activities related to imaging equipment maintenance, radiation dose optimization, and image interpretation accuracy.
- Recruited, trained, supervised, evaluated, and disciplined personnel within the radiology department.
- Analyzed operational data to identify opportunities for improving efficiency or increasing service levels.
- Created monthly reports on financial performance metrics such as revenue generated by each modality or exam type.
- Identified new technology needs for equipment upgrades or replacement schedules based on industry trends.
- Negotiated contracts with vendors providing materials or services used by the radiology department.
- Maintained relationships with external vendors providing support services such as courier delivery of films or specialized software solutions.
- Implemented processes designed to reduce waiting times for patients receiving imaging services.
- Earned Breast Center Excellence, and Cat Scan accreditation.
- Oversaw recruitment and hiring of radiology personnel.
- Utilized mobile imaging and x-ray equipment in hospital trauma centers, operating rooms, emergency rooms and patient bedsides.
- Maintained currency on radiologic technology and made recommendations to leadership regarding equipment updates and replacements.
Chief Technologist
Resurrection Health Saint Francis
Evanston, IL
11.1996 - 12.1997
- Collaborated with stakeholders to identify opportunities for process improvement utilizing technology.
- Implemented quality assurance processes including testing protocols prior to system rollout.
- Analyzed business requirements and proposed solutions leveraging appropriate technologies.
- Trained staff on best practices related to utilization of technological resources.
- Attended trade shows, public forums, company meetings and other business-related or networking gatherings as company representative.
- Resolved technical problems encountered by users during routine operations.
- Provided leadership in the development, implementation, and management of information systems.
Clinical Instructor/Staff Radiologic Technologist
Saint Francis Hospital
Evanston, IL
08.1991 - 10.1996
- Developed and implemented clinical teaching strategies to provide students with hands-on experience in patient care.
- Conducted evaluations of student performance, provided feedback and guidance on areas of improvement.
- Provided instruction on a variety of topics related to clinical medicine including physical diagnosis, pharmacology and medical ethics.
- Collaborated with other healthcare professionals to ensure optimal patient care during clinical rotations.
- Oriented small groups of medical students during their clinical radiology rotations.
- Assessed student competency levels through direct observation in the hospital setting.
- Participated in departmental meetings regarding changes or updates to existing policies or procedures.
- Assessed students' knowledge and skills through assignments and exams.
- Retained interest and maximized receptive learning by educating students utilizing instructional techniques, hands-on activities and laboratory curriculum.
- Maintained accurate records of patient data, examinations performed, and results obtained.
- Provided instruction to patients regarding preparation for radiologic exams and positioning during the exam.
- Verified orders from referring physician prior to performing any radiological procedure.
- Ensured radiation safety standards were met at all times while operating imaging equipment.
- Developed x-ray film using chemicals according to established protocols.
- Communicated effectively with other staff members regarding patient care needs and concerns.
- Evaluated images for technical quality and accuracy before releasing them for interpretation by a radiologist or other healthcare provider.
Education
Master of Science - Masters of Science in Healthcare Administration
National Louis University
Chicago, IL06-2022
Bachelor of Science - Healthcare Leadership
National Louis University
Chicago, IL12-2006
Certificate - Radiography
Saint Francis School of Radiography
Evanston, IL08-1991
Skills
- Radiation Safety Principles
- Radiation Protection
- Radiation Principles Knowledge
- Recruitment And Hiring
- Payroll Support
- Quality Improvements
- Staff Education And Training
- Radiographic Equipment Operation
- Radiologic Imaging
- Radiology Equipment Repair
- Radiology Techniques
- Radiology Activity Logging
- Patient Relations
- Patient Care Standards
- Physician Collaboration
Affiliations
- Current President of the local Filipino-American Organization
- Former Assistant Press Relations Officer - Lazi International Organization
- Former Assistant Secretary Officer - Lazi International Organization
Accomplishments
- Top Notch Walker Award American Heart Association - Presence Health Saint Francis
Certification
- American Registry of Radiologic Technology (ARRT) certification in Radiography and Mammography
- Illinois Emergency Management Agency (IEMA) License
- Basic Life Support (BLS) Certification
References
References available upon request.
Timeline
Radiology Manager
Ascension/Amita/Presence Health Saint Francis
01.1998 - 03.2024
Chief Technologist
Resurrection Health Saint Francis
11.1996 - 12.1997
Clinical Instructor/Staff Radiologic Technologist
Saint Francis Hospital
08.1991 - 10.1996
Master of Science - Masters of Science in Healthcare Administration
National Louis University
Bachelor of Science - Healthcare Leadership
National Louis University
Certificate - Radiography
Saint Francis School of Radiography
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