Edison Chaparro
Miami,FL
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
6
6
years of professional experience
Work History
Client Relations Associate
Alex Hanna Law
Miami, FL
04.2022 - Current
- Conducted detailed client intakes and entered information into company database.
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Live Chat Specialist
Oceania Cruises
Miami, Florida
08.2021 - 03.2022
- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
Cruise Specialist
Oceania Cruises
Miami, FL
11.2019 - 08.2021
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Sales Associate
Macy's
Hialeah, FL
05.2016 - 11.2019
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL06.2011
No Degree -
Miami Dade College
Miami, FLSkills
- Microsoft Office
- Flexible & Adaptable
- Computer skills
- Teamwork
- Company guidelines and procedures
- Client amenities
Timeline
Client Relations Associate
Alex Hanna Law
04.2022 - Current
Live Chat Specialist
Oceania Cruises
08.2021 - 03.2022
Cruise Specialist
Oceania Cruises
11.2019 - 08.2021
Sales Associate
Macy's
05.2016 - 11.2019
High School Diploma -
Barbara Goleman Senior High School
No Degree -
Miami Dade College
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