Edisson Rodriguez
New York
Summary
A customer-first approach is essential for making a significant impact in any successful business. Expertise in maintaining professional standards while consistently delivering exceptional customer service ensures that job requirements are met with precision and care. I am committed to driving business success by prioritizing client needs and exceeding expectations.
Overview
8
8
years of professional experience
Work History
Guest Service Agent
Doubletree By Hilton
10.2024 - Current
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Enhanced guest satisfaction by addressing concerns and providing timely resolutions.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
Coordinator
TJ Maxx, TJX Companies
05.2018 - Current
- Collaborated with other coordinators to plan daily activities and projects to meet target expectations.
- Conducted what we call a “store tour” to new employees in order to familiarize them with the stores culture, objectives and policies.
- Documented daily information resulting in weekly and monthly reports of cashier progression.
- Trained employees on best practices and protocols while managing my own team to maintain optimal productivity at the register area.
- Analyzed various store reports such as sales, transactions, incoming freight, and 3 month cashier trackers in order to maximize productivity for both the store and my department.
Office Assistant
Summer Youth Employment Program
06.2017 - 07.2017
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Responded to potential client inquiries via email and telephone by providing information such as venue location and availability.
- Supported office clerical functions using word processing and other software, email and office machines.
Education
Some College (No Degree) -
New York City College of Technology of The City University of New York
Brooklyn, NYHigh School Diploma -
Dewitt Clinton High School
Bronx, NY06.2017
Skills
- Verbal and Written Communication
- Recordkeeping
- Work Planning and Prioritization
- Multitasking and Organization
- Microsoft Office
- Time Management
- Decision Making
- Transcription
Timeline
Guest Service Agent
Doubletree By Hilton
10.2024 - Current
Coordinator
TJ Maxx, TJX Companies
05.2018 - Current
Office Assistant
Summer Youth Employment Program
06.2017 - 07.2017
High School Diploma -
Dewitt Clinton High School
Some College (No Degree) -
New York City College of Technology of The City University of New York
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