Patricia Ewald
Plant City,FL
Summary
Detail-oriented Guest Service Agent with a proven track record in guest communication and complaint handling. Skilled in training team members and ensuring seamless travel experiences.
Overview
49
49
years of professional experience
Work History
Guest Service Agent
UNIFI/Spirit/Breeze
Tampa, FL
10.2017 - 07.2026
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Coordinated with airline staff to facilitate seamless travel experiences for passengers.
- Trained new team members on operational procedures and customer interaction standards.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Maintained a high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Census Taker
US Census Bureau
Plant City, FL
04.2010 - 09.2010
- Collected, verified, and recorded demographic data from households to ensure comprehensive census accuracy.
- Engaged with diverse communities to facilitate understanding of census processes and the importance of participation.
- Utilized mapping tools and technology for efficient route planning and data collection assignments.
- Trained and mentored new census takers on best practices for data collection and community engagement.
Insurance Policy Checker
Wausau Insurance Companies
Wausau, WI
09.1977 - 04.1983
- Inspected insurance documents for accuracy and compliance with company standards.
- Reviewed claims submissions to identify discrepancies and improve processing efficiency.
- Coordinated data entry processes to ensure timely updates in client records.
- Trained new employees on quality checking procedures and best practices.
Education
High School Diploma -
Wausau West High School
Wausau, WISkills
- Guest communication
- Active listening
- Written and verbal communication
- Check-in procedures
- Complaint handling
- Inquiry resolution
- Guest services
- Patience and composure
- Issue resolution
- Team player mentality
- Reservation management
- Transaction processing
- Conflict management
- Request handling
- Information confidentiality
- Customer rapport
- Security awareness
- Luggage handling
- Guest safety
- Customer service
- Attention to detail
- Flexible schedule
- Catering coordination
Timeline
Guest Service Agent
UNIFI/Spirit/Breeze
10.2017 - 07.2026
Census Taker
US Census Bureau
04.2010 - 09.2010
Insurance Policy Checker
Wausau Insurance Companies
09.1977 - 04.1983
High School Diploma -
Wausau West High School