Edit Leitner
Dickinson,TX
Summary
Dynamic Operations Leader with 10+ years of experience managing large teams, scaling operations, and building efficient, data-driven processes. Strong background in supply chain, logistics, vendor management and customer-facing operations. Known for driving performance, operational excellence, and continuous improvement while building strong teams through people-first leadership.
Seeking an Operations Manager/Supervisor role where I can streamline workflows, enhance service delivery, and support business growth.
Overview
9
9
years of professional experience
Work History
Operations Team Leader
Zapp (Startup)
05.2020 - 05.2022
- Managed 20–25 employees per shift in warehouse (dark store) and last-mile delivery operations, ensuring efficient picking, packing, and dispatch. (Launch of the franchise in the Netherlands)
- Optimized end-to-end workflows, improving KPIs, SLAs, picking accuracy, and order fulfillment speed. Reduced order picking errors by 32%.
- Developed and implemented SOPs for inventory control, order management, and warehouse operations, reducing operational waste and errors, increased order fulfillment speed by 22%.
- Partnered with cross-functional teams (logistics, planning, quality) to align daily operational goals.
- Trained and onboarded new team members, strengthening capability, productivity, and performance readiness.
- Ensured full compliance with safety, health, and operational standards across all shifts.
Logistics Operator
Albert Heijn DC
09.2019 - 05.2020
- Executed automated warehouse workflows, supported WMS operations, ensured throughput accuracy and timely distribution.
- Achieved 95% compliance with safety, quality, and operational standards in warehouse environment.
Live-In Patient Care / Nurse
UwZorgCompaan
05.2017 - 09.2019
- Maintained compliant patient-care routines, documentation, and safety. Delivered high-quality support and workflow optimization.
- Monitored vital signs and reported changes to the healthcare team, facilitating timely interventions, maintaining 100% medication compliance.
- Improved patient satisfaction scores by 40%+ through personalized care and structured routines.
Operations Manager
Mucho Hungary Ltd
06.2015 - 05.2017
- Oversaw end-to-end business operations, including supply management, vendor coordination, workforce planning, and service delivery.
- Conducted market and competitor analysis to optimize menu offerings and operational performance.
- Drove a 15% increase in business profit through data-informed marketing and operational strategies, Decreased waste and spoilage by 25% through tighter inventory controls.
- Introduced new processes and trained new colleagues that improved service quality, customer satisfaction, and operational efficiency
Restaurant Manager
Mucho Burrito
03.2013 - 06.2015
- Launched new franchise operations, establishing workflows, staffing plans, vendor relationships, and SOPs.
- Led a team of 10–12 employees, ensuring service excellence and smooth daily operations.
- Designed and executed promotional initiatives, reduced employee turnover by 18% by implementing recognition and coaching programs, contributing to top-ranked franchise performance.
Education
Professional Certificate - Cyber Security
Google
01-2024
Professional Certificate - Project Management
Google
01-2023
Diploma of Higher Education - Social Education & Healthcare
University of Debrecen
Debrecen01.2010
Skills
- Excel proficiency
- Leadership
- Problem-Solving
- Decision-Making
- Startup Agility
- Compliance requirements
- Team member training
- Health and safety management
- Quality assurance
- Cost reduction
Accomplishments
- Increased customer satisfaction by 35% through workflow optimization.
- Improved employee satisfaction by 20% through leadership and coaching.
- Achieved 95% compliance with safety and operational standards.
- Delivered a 10% profit increase by aligning operational and marketing strategies.
Timeline
Operations Team Leader
Zapp (Startup)
05.2020 - 05.2022
Logistics Operator
Albert Heijn DC
09.2019 - 05.2020
Live-In Patient Care / Nurse
UwZorgCompaan
05.2017 - 09.2019
Operations Manager
Mucho Hungary Ltd
06.2015 - 05.2017
Restaurant Manager
Mucho Burrito
03.2013 - 06.2015
Professional Certificate - Cyber Security
Google
Professional Certificate - Project Management
Google
Diploma of Higher Education - Social Education & Healthcare
University of Debrecen