Joshua Spanks
Jacksonville,FL
Summary
Business Operations Specialist & Team Leader with a proven track record in optimizing processes and implementing effective solutions. Skilled in project management, strategic planning, and process improvement, consistently driving efficiency and cost reduction. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on business performance while developing a team of 7 individuals into an efficient production unit.
Overview
7
7
years of professional experience
3
3
Certification
Work History
Operations Team Leader
Deutsche Bank Group
Jacksonville, FL
04.2023 - Current
- Supervised and guided daily activities of a team comprising 7 operations analysts.
- Developed metrics for evaluating operational effectiveness.
- Conducted root cause analysis to identify and resolve issues in the organization's onboarding operations process.
- Utilized automation and technology to drive process optimization.
- Streamlined team production reporting processes to enhance transparency and enable informed decision-making by senior management.
FX/Derivatives Onboarding Team Lead
Deutsche Bank Group
Jacksonville, FL
04.2020 - 04.2023
- Provided leadership and ensured timely completion of tasks to high standards.
- Instrumental in the development of strategies for upcoming projects, initiatives, and objectives with manager’s guidance.
- Partnered with the management team to successfully introduce new and efficient work practices.
- Inspired a culture of continuous improvement, fostering innovation.
- Proven track record of strong work ethic and collaborative skills, resulting in advancement to a leadership position.
KYC Analyst
Deutsche Bank Group
Jacksonville, FL
09.2017 - 04.2020
- Maintained accurate records of all KYC documentation and analysis results.
- Analyzed customer data to identify suspicious activity or potential money laundering schemes.
- Provided guidance to junior analysts during complex investigations.
- Tracked regulatory changes related to AML and KYC requirements.
- Identified customer risk levels based on established criteria.
Shift Manager
Krystal
Statesboro, GA
06.2013 - 09.2017
- Implemented routine inspections of work areas to maintain cleanliness and organization standards.
- Ensured prompt resolution of customer complaints concerning merchandise quality and availability.
- Maintained strict oversight over store operations, ensuring alignment with company policies and procedures.
- Led the training of new hires in customer service, product knowledge, and cash handling techniques.
- Guided employees in delivering excellent customer service through effective coaching.
Education
Bachelor of Arts - History
Georgia Southern University
Statesboro, GA12-2016
Skills
- Microsoft Office with proficiency in Excel, Outlook, Powerpoint, and PowerAutomate
- Metric-Based Process Development & Optimization
- Process Documentation
- Production Planning
- Regulatory Requirements
- Team Training & Performance Development
- Production Reporting
- Stakeholder Management
Certification
- Lean/SixSigma (Yellow Belt) | #45930627
- Scrum Masters | #65458863
- Project Management (SSGI) | #57127901
Accomplishments
- Increased team productive output by 170% in 7 months
- Managed the successful closure of 2021 Dodd-Frank NFA Audit for KYC Ops
- Managed multiple business growth initiative projects for KYC Ops, including Credit Monetization
- Built, maintained, and managed Sharepoints and stakeholder reporting for FX/Derivatives, Agent Loans, and Commercial Real Estate KYC teams
- Drove the implementation of a prioritization model for the FX/Derivatives KYC onboarding process that focused on delivery of the business's highest priority targets
- Consistently a top performing analyst and SME in multiple areas prior to moving into a management role
Affiliations
- dbAIM Mentorship Program
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Team Leader
Deutsche Bank Group
04.2023 - Current
FX/Derivatives Onboarding Team Lead
Deutsche Bank Group
04.2020 - 04.2023
KYC Analyst
Deutsche Bank Group
09.2017 - 04.2020
Shift Manager
Krystal
06.2013 - 09.2017
Bachelor of Arts - History
Georgia Southern University