Summary
Overview
Work History
Education
Skills
Timeline
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JEAN QUISPE

Linden,NJ

Summary

Dynamic Operations Team Leader with proven expertise at Yamibuy in optimizing e-commerce fulfillment and enhancing customer satisfaction. Skilled in KPI monitoring and team leadership, I successfully improved order accuracy and streamlined processes, driving operational excellence. Proficient in ERP systems, I foster collaboration across departments to resolve logistics challenges effectively.

Overview

4
4
years of professional experience

Work History

Operations Team Leader

Yamibuy
Edison, New Jersey
02.2025 - 09.2025
  • Oversaw order processing and fulfillment in the e-commerce platform, ensuring on time delivery and high quality standards.
  • Trained and mentored new employees, fostering teamwork and meeting performance goals.
  • Monitored key performance indicators (KPIs) such as productivity, processing time, and order accuracy.
  • Collaborated with purchasing and customer service departments to optimize inventory and enhance customer experience.
  • Resolved operational issues in distribution and logistics, ensuring efficiency across the supply chain.
  • Ensured compliance with safety regulations, company policies, and quality standards in daily operations.

Customer Service Representative

Boll & Branch
Summit, New Jersey
01.2023 - 12.2023
  • Handled customer inquiries via phone, email, and chat regarding online orders.
  • Assisted clients with returns, exchanges, and order tracking.
  • Entered and updated customer information in CRM systems.
  • Collaborated with the logistics team to resolve delivery issues.
  • Ensured a positive customer experience by providing professional and timely suppor

Warehouse Clerk

National Retail Systems
Lyndhurst, New Jersey
03.2022 - 11.2022
  • Assisted with daily warehouse operations including shipping and receiving.
  • Verified accuracy of orders before shipment.
  • Updated inventory logs and reported discrepancies.
  • Supported forklift operators and supervisors in organizing stock.
  • Ensured compliance with safety procedures in warehouse operations.

Education

Master of Science - MASTER IN LOGISTICS, TRANSPORT AND INTERNATIONAL D

CEUPE
ESPAÑA
02-2024

Associate of Science - INTERNACIONAL BUSSINESS

UNIVERSIDAD UTE
QUITO
11-2021

Skills

  • Team Leadership & Supervision
  • Warehouse & Inventory Management
  • Order Processing & Fulfillment
  • E-commerce Operations
  • Quality Control & Assurance
  • Logistics & Supply Chain Coordination
  • KPI Monitoring & Reporting
  • Process Improvement & Optimization
  • Microsoft Office (Excel, Word, Outlook)
  • ERP / WMS Systems (Inventory & Order Management Software)

Timeline

Operations Team Leader

Yamibuy
02.2025 - 09.2025

Customer Service Representative

Boll & Branch
01.2023 - 12.2023

Warehouse Clerk

National Retail Systems
03.2022 - 11.2022

Master of Science - MASTER IN LOGISTICS, TRANSPORT AND INTERNATIONAL D

CEUPE

Associate of Science - INTERNACIONAL BUSSINESS

UNIVERSIDAD UTE

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