JEAN QUISPE
Linden,NJ
Summary
Dynamic Operations Team Leader with proven expertise at Yamibuy in optimizing e-commerce fulfillment and enhancing customer satisfaction. Skilled in KPI monitoring and team leadership, I successfully improved order accuracy and streamlined processes, driving operational excellence. Proficient in ERP systems, I foster collaboration across departments to resolve logistics challenges effectively.
Overview
4
4
years of professional experience
Work History
Operations Team Leader
Yamibuy
Edison, New Jersey
2025.02 - 2025.09
- Oversaw order processing and fulfillment in the e-commerce platform, ensuring on time delivery and high quality standards.
- Trained and mentored new employees, fostering teamwork and meeting performance goals.
- Monitored key performance indicators (KPIs) such as productivity, processing time, and order accuracy.
- Collaborated with purchasing and customer service departments to optimize inventory and enhance customer experience.
- Resolved operational issues in distribution and logistics, ensuring efficiency across the supply chain.
- Ensured compliance with safety regulations, company policies, and quality standards in daily operations.
Customer Service Representative
Boll & Branch
Summit, New Jersey
2023.01 - 2023.12
- Handled customer inquiries via phone, email, and chat regarding online orders.
- Assisted clients with returns, exchanges, and order tracking.
- Entered and updated customer information in CRM systems.
- Collaborated with the logistics team to resolve delivery issues.
- Ensured a positive customer experience by providing professional and timely suppor
Warehouse Clerk
National Retail Systems
Lyndhurst, New Jersey
2022.03 - 2022.11
- Assisted with daily warehouse operations including shipping and receiving.
- Verified accuracy of orders before shipment.
- Updated inventory logs and reported discrepancies.
- Supported forklift operators and supervisors in organizing stock.
- Ensured compliance with safety procedures in warehouse operations.
Education
Master of Science - MASTER IN LOGISTICS, TRANSPORT AND INTERNATIONAL D
CEUPE
ESPAÑA 2024-02
Associate of Science - INTERNACIONAL BUSSINESS
UNIVERSIDAD UTE
QUITO2021-11
Skills
- Team Leadership & Supervision
- Warehouse & Inventory Management
- Order Processing & Fulfillment
- E-commerce Operations
- Quality Control & Assurance
- Logistics & Supply Chain Coordination
- KPI Monitoring & Reporting
- Process Improvement & Optimization
- Microsoft Office (Excel, Word, Outlook)
- ERP / WMS Systems (Inventory & Order Management Software)
Timeline
Operations Team Leader
Yamibuy
2025.02 - 2025.09
Customer Service Representative
Boll & Branch
2023.01 - 2023.12
Warehouse Clerk
National Retail Systems
2022.03 - 2022.11
Master of Science - MASTER IN LOGISTICS, TRANSPORT AND INTERNATIONAL D
CEUPE
Associate of Science - INTERNACIONAL BUSSINESS
UNIVERSIDAD UTE