Heidi Garza
San Antonio,TX
Summary
Operations and technical systems professional with 5+ years of experience managing real-time operations, data systems, team performance, training, and compliance in high-pressure environments. Experienced in supervising teams of up to 11 employees, coordinating training programs, managing critical databases, monitoring complex systems, and supporting operational readiness. Strong background in problem-solving, quality assurance, process improvement, and cross-functional communication. Active DoD Secret Security Clearance.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Operations Specialist & Team Leader
U.S. NAVY
01.2022 - 01.2026
- Supervised daily operations, staffing, accountability, resource allocation, and compliance for a team of 11 personnel, maintaining 100% operational readiness.
- Coordinated 84 technical training events with zero compliance discrepancies while supporting employee development and onboarding.
- Designed and delivered hands-on training for 10 employees, improving emergency response capabilities and technical proficiency.
- Managed and evaluated 25 analytical exercises, 7 communication drills, and 30 safety examinations.
- Monitored complex systems and real-time data during high-priority operations, completing 70+ hours of continuous system monitoring.
- Trained, qualified, and mentored 4 employees for advanced supervisory responsibilities.
- Coordinated onboarding and relocation logistics for incoming personnel, ensuring smooth transitions and timely completion of required processes.
- Developed and facilitated safety, crisis prevention, and workplace response training for 60+ personnel.
- Maintained accurate operational records, system logs, databases, and reports while protecting sensitive information.
- Supported organizational programs and administrative operations through meeting coordination, documentation, and project planning.
Data Administrator & Operations Supervisor
U.S. NAVY
01.2023 - 01.2023
- Supervised operations during complex international exercises, coordinating safe routing, resource movement, and emergency response activities.
- Managed critical databases and data validation processes, contributing to a 98% accuracy rating across 36 exercises.
- Led quality assurance activities across 6 operational facilities, supporting successful completion of 10 executive-level inspections.
- Monitored operational systems and identified potential issues to support timely decision-making and risk reduction.
- Maintained accurate documentation and ensured compliance with established safety, operational, and quality standards.
Manager
Taco Palenque
11.2018 - 01.2022
- Streamlined daily operations by implementing efficient scheduling and staff allocation.
- Mentored over 20 members to enhance customer service skills and operational efficiency.
- Led training sessions on food safety standards and compliance regulations.
- Developed strategies to improve inventory management and reduce waste.
- Coordinated team efforts during peak hours to maintain service quality.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Cross-trained over 10 employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School -
William H. Taft High School
San Antonio, TX06.2020
Skills
- Operations Coordination
- Team Leadership & Supervision
- Training & Employee Development
- Data & Database Administration
- Quality Assurance
- Process & Compliance Management
- Risk Assessment & Incident Response
- Real-Time Systems Monitoring
- GIS & Mapping Systems
- Documentation & Reporting
- Project & Logistics Coordination
- Microsoft Office
- Problem Solving & Decision Making
- Operational efficiency
- Planning and coordination
- Project management
- Cross-functional communication
- Operations coordination
- Resource planning and scheduling
- Case management
- Experience in leadership
- Teamwork and collaboration
- Conflict resolution
- Decision-making
Certification
Active DoD Secret Security Clearance, Frontline Leadership & Management Course, Quality Assurance & Maintenance Work Center Supervisor, Advanced Geographic Information Systems (GIS), Command & Control Platforms, Strategic Planning & Remote Sensing Systems, Real-Time Systems Data Coordination, Emergency Incident Mapping, Emergency First Response & Trauma Care, Operations Supervision & Systems Management
RECOGNITION
Consistently received top performance recommendations and “Early Promote” rankings., Selected for advanced technical and leadership responsibilities based on performance.
LEADERSHIP & COMMUNITY EXPERIENCE
- Project Coordinator – Toys for Tots Campaign, 2024, 2024, Coordinated regional logistics, volunteers, and distribution efforts for a large-scale community program., Helped organize the distribution of 5,000+ items to 500 military and civilian families.
- Administrative & Employee Resource Leadership, Coordinated strategic meetings, administrative activities, and community programs., Facilitated 1,500+ minutes of strategic meetings while supporting employee engagement and organizational initiatives.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Data Administrator & Operations Supervisor
U.S. NAVY
01.2023 - 01.2023
Operations Specialist & Team Leader
U.S. NAVY
01.2022 - 01.2026
Manager
Taco Palenque
11.2018 - 01.2022
High School -
William H. Taft High School