Jordan Valencia
Oroville,CA
Summary
Professional and detail-oriented operations leader with 12 years of experience in fast-paced operational and customer service environments. Skilled in team leadership, scheduling, organization, problem-solving, and handling multiple priorities with strong accuracy and professionalism. Experienced in supporting daily operations, coordinating teams, resolving customer concerns, and maintaining strong attention to detail in high-volume settings. Known for adaptability, reliability, and strong communication skills. Passionate about supporting students, families, and staff through dependable and compassionate service.
Overview
12
12
years of professional experience
Work History
Operations Team Leader
Raley’s
Oroville
10.2014 - Current
- Maintained accurate records and supported daily operational tasks in a fast-paced environment.
- Coordinated staff scheduling and workflow coverage to ensure efficient daily operations.
- Communicated effectively with team members, leadership, and customers to resolve issues professionally.
- Managed multiple priorities while maintaining strong attention to detail and organization.
- Assisted in training and supporting team members on operational procedures and expectations.
- Worked collaboratively with multiple departments to improve efficiency and overall store performance.
- Handled confidential and sensitive information with professionalism and discretion.
- Demonstrated reliability, adaptability, and leadership in high-volume work environments.
Education
Fresno City College
Fresno, CA04-2027
High School Diploma -
Hearthstone
Oroville, CA06-2012
Skills
- Team Leadership
- Organization & Attention to Detail
- Service excellence
- Scheduling & Time Management
- Effective communication
- Problem Solving
- Conflict Resolution
- Record Keeping
- Multitasking in Fast-Paced Environments
- Adaptability
- Confidentiality & Professionalism
- Operations Coordination
- Staff Training & Support
- Workflow Management
- Dependability & Reliability
Timeline
Operations Team Leader
Raley’s
10.2014 - Current
Fresno City College
High School Diploma -
Hearthstone