Joseph Chinnici
Elizabeth,CO
Summary
Driven Technical Analyst who consistently meets and exceeds expectations while completing all assigned tasks and maintaining good customer service. An experienced team-player who excels when working in collaborative environments/alongside different teams. A highly-motivated employee with a strong desire to take on new challenges and become familiar with new systems. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working efficiently in unfamiliar situations and quickly mastering new responsibilities.
Overview
4
4
years of professional experience
Work History
IT Technical Analyst
Presbyterian St. Luke's Hospital
Denver, CO
08.2023 - Current
- Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines.
- Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users.
- Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed.
- Logs and tracks problems; reviews problem tracking databases.
- Performs facility-based moves, adds, and changes (MACs), as needed.
- Maintains documentation for each incident or request and escalates complex problems to the next level of support, per documented procedures.
- Provides 24x7 on-call support based on division IT staff rotation and carries a pager as warranted.
Deli Clerk
Walmart
Elizabeth, Colorado
06.2020 - 05.2021
- Fulfilled a public-facing support role that provided a quality service while maintaining the image and values of the company.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Responded to customer questions regarding product availability.
Education
Associate of Applied Science - Information Security
Arapahoe Community College
Littleton, CO09.2023
Skills
- Fast Learner
- Easy to Work With
- SCCM and AD
- Maintains and protects confidentiality with regard to all aspects of patient care and employee information
- Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
- Critical Thinking and Troubleshooting abilities
- Enterprise Technology
- Software Management
- Adheres to and supports HCA IT&S standards, policies and procedures
- Effectively works with customers, Service Desk and Technical Services personnel
- Adheres to Code of Conduct and Mission & Value Statement
References
References available upon request.
Timeline
IT Technical Analyst
Presbyterian St. Luke's Hospital
08.2023 - Current
Deli Clerk
Walmart
06.2020 - 05.2021
Associate of Applied Science - Information Security
Arapahoe Community College
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