Edith Casiano
Galloway,NJ
Summary
Dynamic professional with extensive customer service experience at Borgata Casino & Hotel, specializing in conflict resolution and effective communication. Demonstrated ability to manage household budgets and coordinate schedules, resulting in improved efficiency and financial stability. Recognized for exceptional service delivery and fostering customer loyalty through strong problem-solving and time management skills.
Overview
12
12
years of professional experience
Work History
Parent and Home Manager
Casiano's Household
10.2019 - Current
- Managed household budget and expenses to ensure financial stability.
- Coordinated schedules and activities for multiple family members to enhance efficiency.
- Planned and executed events and travel arrangements, optimizing logistics.
- Developed strong time management and organizational skills through effective multitasking.
Patient Care Technician
Atlanticare Regional Medical Center
Galloway, NJ
05.2019 - 10.2019
- Collected urine specimens for testing in accordance with established protocols.
- Maintained and sterilized all medical equipment to ensure operational readiness.
- Participated in departmental quality improvement initiatives to enhance service delivery.
- Responded promptly to patient call lights, addressing requests from patients and staff.
- Assisted patients with transfers to wheelchairs or stretchers as necessary.
- Prepared patients for examinations and treatments, including monitoring vital signs.
- Performed EKGs and laboratory tests as directed by physician or RN.
- Followed infection control policies to promote a safe healthcare environment.
Administrative Assistant
Ashley Furniture Homestore
Northfield, NJ
06.2016 - 05.2019
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Assisted with the planning of special events by coordinating schedules with customer.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
VIP Customer Care Representative
Borgata Casino & Hotel
Atlantic City, NJ
06.2016 - 11.2018
- Resolved customer complaints efficiently, providing swift and satisfactory solutions.
- Maintained calm demeanor while de-escalating challenging customer concerns.
- Collaborated with departments to address complex issues and meet customer needs.
- Answered inquiries via phone, email, and chat to enhance customer accessibility.
- Assisted customers with product selection, ordering, billing, and technical support.
- Managed interactions with difficult customers while upholding professionalism.
- Delivered exceptional service to promptly resolve complaints, fostering loyalty.
Assistant Store Manager
Skechers
Atlantic City, NJ
02.2013 - 06.2016
- Delivered training to new employees on company policies and procedures.
- Resolved customer complaints promptly, addressing issues that arose during store hours.
- Collaborated with departments to coordinate promotions, events, and special projects.
- Managed daily operations, including shift scheduling and task assignments.
- Supervised team members while providing ongoing training for enhanced customer satisfaction.
- Oversaw cash handling procedures, reconciling discrepancies as needed.
Education
Bachelor of Arts - Biology
Stockton University
Absecon, NJ07-2023
Associate of Science - General Studies
Atlantic Cape Community College
Mays Landing, NJ12-2017
Skills
- Household budgeting
- Schedule coordination
- Customer service
- Time management
- Conflict resolution
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Parent and Home Manager
Casiano's Household
10.2019 - Current
Patient Care Technician
Atlanticare Regional Medical Center
05.2019 - 10.2019
Administrative Assistant
Ashley Furniture Homestore
06.2016 - 05.2019
VIP Customer Care Representative
Borgata Casino & Hotel
06.2016 - 11.2018
Assistant Store Manager
Skechers
02.2013 - 06.2016
Bachelor of Arts - Biology
Stockton University
Associate of Science - General Studies
Atlantic Cape Community College
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