Edith Lopez
Carson,CA
Summary
Professional in wellness industry, known for high standards and commitment to results. Background includes maintaining high levels of cleanliness and hygiene, ensuring welcoming atmosphere for clients. Effective team collaborator with flexible approach to changing needs. Skilled in guest relations and spa maintenance, embodying reliability and adaptability.
Overview
23
23
years of professional experience
Work History
Spa Attendant
Burke Williams Spa
Torrance, CA
06.2024 - Current
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
- Provided guests with tour of spa, swimming pool and fitness center to explain benefits of services and membership privileges, boosting memberships
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
- Enhanced guest satisfaction by responding promptly to inquiries or concerns with professionalism and empathy.
Prep Cook
Carson Senior Assisted Living
Carson, CA
03.2005 - 12.2024
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Trained and assisted new kitchen staff members.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
- Played key role in special events catering, ensuring high-quality food production under pressure.
Food Prep Cook
Bristol Restaurant
Torrance, CA
08.2003 - 11.2007
- Trained and assisted new kitchen staff members.
- Maintained food safety and sanitation standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared and served various food items in fast-paced environment
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Suggested actionable improvements to streamline training procedures.
Line Cook
Taco Bell
San Pedro, CA
01.2002 - 09.2004
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
Housekeeping Room Attendant
Hilton
Hawthorne, CA
07.2002 - 08.2004
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Skills
- Cleaning and sanitation
- Guest engagement
- Opening and closing procedures
- Spa tours
- Laundry management
- Guest relations
- Policy enforcement
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Spa Attendant
Burke Williams Spa
06.2024 - Current
Prep Cook
Carson Senior Assisted Living
03.2005 - 12.2024
Food Prep Cook
Bristol Restaurant
08.2003 - 11.2007
Housekeeping Room Attendant
Hilton
07.2002 - 08.2004
Line Cook
Taco Bell
01.2002 - 09.2004