Edith Mariscal
Euless
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
MC Specialist 1
American First Finance
Coppell
10.2024 - Current
- consistently meet Quality Assurance Goal month over month
- Follow QA communication scorecard
- Frequently meet the Quality Assurance Decision Goal month over month
- staying updated with policy and procedures for stipulations
- Have equal to or less than 2 compliance findings per quarter (No auto fails)
- ability to multitask
- excellent time management
- Reducing the overall handle time by reducing talk time, hold time and wrap time
Customer Service Representative
Kohl's
San Antonio
08.2016 - 08.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Time management
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Arts - Media Arts
University of North Texas
Denton, TX05-2022
License Massage Therapist - Massage Therapist
Training Academy 4 You
Ferris, TX05-2004
Skills
- Bilingual communication
- Customer retention
- Data entry
- Time management
- Active listening
- Multitasking skills
- Relationship building
- Problem solving
- Customer support
- Microsoft office
- Reliability
- Fluent bilingualism
- Customer service
- Call center experience
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Limited
Italian
Limited
Certification
- License Massage Therapist
References
References available upon request.
Timeline
MC Specialist 1
American First Finance
10.2024 - Current
Customer Service Representative
Kohl's
08.2016 - 08.2021
Bachelor of Arts - Media Arts
University of North Texas
License Massage Therapist - Massage Therapist
Training Academy 4 You
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