Edith Martinez Ocampo
Portland,OR
Summary
Highly skilled and adaptable bilingual (English/Spanish) National Certified Medical Assistant with extensive, progressive experience in high-volume community health and clinical laboratory settings. Proven expertise in dual front and back office roles, specializing in comprehensive patient care, phlebotomy, Point-of-Care Testing (POCT), and clinical administration. Proficient in Epic EHR and Laboratory Information Systems. Adept at managing complex patient referrals, ensuring meticulous compliance with safety and privacy guidelines, and supporting efficient clinic operations within Patient-Centered Medical Home models. Recognized for versatility, consistently delivering exceptional, compassionate care to diverse patient populations across multiple clinical environments.
Overview
19
19
years of professional experience
4
4
Certifications
Work History
Medical Assistant/Lab/Phlebotomist
La Clínica De Buena Salud
06.2023 - Current
- Specimen Collection: Performing venipuncture and capillary sticks on patients of all ages, ensuring minimal discomfort and accurate identification.
- Specimen Processing: Following strict protocols to label, centrifuge, aliquot, refrigerate, or freeze samples for transport to a core or reference laboratory.
- Point-of-Care Testing (POCT): Performing and documenting quality control and patient results for basic, CLIA-waived tests (e.g., rapid strep, flu screens, urinalysis dipsticks, fingersticks glucose/hemoglobin).
- Patient Interaction: Greeting patients, obtaining necessary clinical information (e.g., fasting status), providing clear instructions for self-collected samples (e.g., 24-hr urine), and helping anxious patients relax.
- Administrative & Clerical Support: Managing orders within a Laboratory Information System (LIS) or Electronic Health Record (EHR) like Epic, monitoring pending test lists, ordering supplies, and answering phones.
- Quality Assurance & Safety: Adhering to all safety, OSHA, and HIPAA guidelines, maintaining a clean workspace, and participating in quality assurance/proficiency testing programs.
Medical Assistant
East County Health Clinic
02.2018 - 06.2023
- Taking and recording vital signs, as well as patient height, weight, and head size for pediatric patients.
- Obtaining and updating patient medical histories in the Electronic Medical Record (EMR).
- Preparing patients for examinations and assisting physicians with exams and minor procedures.
- Administering medications and immunizations as directed by a physician.
- Collecting and preparing lab specimens, including blood draws.
- Performing diagnostic tests like EKGs or spirometry.
- Comforting anxious children and guiding families through health issues.
- Scheduling appointments and managing the office schedule.
- Handling phone calls and patient messages.
- Maintaining confidential medical records and ensuring HIPAA compliance.
- Managing billing, coding information for insurance, and collecting payments.
Float Medical Assistant
Mid County Health Clinic
08.2017 - 01.2018
- Assisting physicians and providers with preliminary patient screenings and health examinations, including recording patient medical histories and current complaints.
- Measuring and recording vital signs such as height, weight, blood pressure, pulse, temperature, and respiration.
- Aiding providers during examinations and minor procedures. Administering prescribed tests such as audiograms, vision screenings, and EKGs.
- Under provider direction and within the scope of practice, administering immunizations, injections, and other prescribed medications.
- Instructing patients on proper collection of laboratory samples, performing phlebotomy and venipuncture, and processing basic lab tests such as urine analysis, rapid strep, and glucose tests.
- Performing medical treatments like simple wound care, ear irrigations, and suture removals.
- Documenting all patient activity, contact, and clinical data accurately in the medical record (likely an Electronic Health Record system like Epic).
- Supporting back-office clinic flow and time management for providers by ensuring efficient patient throughput.
- Completing referral paperwork and assisting patients in scheduling additional medical tests, appointments, or hospital admissions.
- Preparing, stocking, cleaning, and sterilizing exam rooms, instruments, and equipment to maintain a safe and ready environment for patient use.
- Providing information to patients concerning health maintenance, disease prevention, and available services.
Medical Assistant (Front and Back Office)
La Clinica De Buena Salud
Portland, OR
02.2014 - 01.2017
- Leveraged a comprehensive skill set as a dual-role Medical Assistant, managing both administrative and clinical functions, including complex referrals, within a high-volume community health setting utilizing Epic EHR.
- Managed a high-volume reception area, greeting patients and visitors in person and via telephone, while efficiently directing inquiries to appropriate departments.
- Optimized clinic flow by proactively monitoring provider schedules, notifying support staff of patient arrivals, and communicating service delays to minimize wait times.
- Ensured data integrity and supported billing cycles by accurately obtaining, recording, and updating comprehensive patient personal, financial, and insurance information.
- Maximized revenue capture through precise data entry of patient charges and meticulous recording of financial updates.
- Coordinated and tracked complex specialist referrals and prior authorizations, ensuring seamless patient transitions of care across external providers.
- Streamlined clinical documentation using Epic EHR, obtaining chief complaints and accurately recording all patient vitals (weight, height, blood pressure, pulse, temperature).
- Provided direct support to physicians and nurse practitioners during examinations and minor procedures, enhancing clinic efficiency and patient comfort.
- Managed robust telephone triage, processing and directing a high volume of patient, provider, and pharmacy calls with precision and timeliness.
- Maintained full compliance with safety and stocking protocols; managed inventory of exam room supplies, maintained medical instruments, and executed sterilization procedures.
- Performed phlebotomy and collected various lab specimens (blood, urine, finger sticks for hemoglobin/glucose checks), ensuring accurate labeling, proper handling (centrifuging, splitting, freezing), and timely transport.
- Prepared and administered adult and pediatric immunizations and various medications as directed by clinicians, strictly adhering to all safety protocols.
Medical Assistant
East County Health Clinic
12.2006 - 02.2014
- Managed care coordination for over 3,000 patients within a Patient-Centered Medical Care Home model, ensuring comprehensive and integrated health services.
- Coordinated all aspects of the patient referral process, including scheduling appointments with providers, nurses, labs, and pharmacies to ensure continuity of care.
- Performed venipuncture and capillary punctures for blood sample collection, ensuring patient comfort and maintaining strict adherence to safety and infection control protocols.
- Ensured accurate specimen handling and documentation, meticulously labeling all samples and entering data into the EMR system, contributing to a high accuracy rate in lab reporting.
- Educated patients with directions from providers on essential medication instructions, diet information, and pre/post-procedure care (e.g., blood draws, respiratory treatments, wound care).
- Supported clinical operations by performing EKGs, administering immunizations and injections, changing dressings, and assisting providers during examinations.
- Handled administrative duties including email/faxing/scanning, abstracting ER reports, telephoning prescriptions per provider instructions, and maintaining accurate patient records.
- Collaborated with an interdisciplinary team including family practice providers, nurse practitioners, RNs, MAs, and behavioral health providers to streamline patient care delivery and optimize workflow efficiency.
Education
National Phlebotomy Certification -
National Registry of Allied Health Professionals
Portland, OR06-2024
National Certified Medical Assistant - Medical Assistant
National Certified Competency Testing
11020 King Street, Suite 400 01-2016
GED -
Portland Community College
Portland, OR06.2010
Medical Assistant Diploma -
Job Corps Center
Astoria, OR02.1999
Basic life support (CPR and AED) program -
American Heart Association
Portland, ORSkills
- Strong attention to detail
- Manual dexterity
- Compassion
- Excellent communication skills
- Ability to work independently
- Ability to work as a team player
- Adaptability
- Team collaboration
- Cross-specialty coverage
- Training support
- Problem-solving
- Communication & interpersonal skills
- Empathy
- Professionalism
- Dependability
- Phlebotomy techniques
- Electronic health records
- Quality assurance
- Medical terminology
- Time management
- Laboratory procedures
- Administrative support
- Direct patient care
- Electrocardiography (EKG)
- Medical office administration
- Inventory and supply management
- Disease prevention education
- Lab equipment setup
- Proper sterilization techniques
- Specimen labeling
- Payment collection
- HIPAA compliance
- Respiratory equipment utilization
- Insurance verification
- Quick problem solver
- Appointment setting
- Equipment sterilization
- Wound care specialist
- Lab equipment operation
- Sterile technique
- Patient care coordination
- EKG administration
- Phlebotomy
- Vital sign assessment
- Patient care
- Compassionate caregiver
- Simple dressings
- Patient scheduling
- Medical billing
- Emergency procedures
- Clinical documentation
- Check-in coordination
- Pulmonary function tests (pfts)
Projects
Lead MA Apprenticeship Program for Medical Assistant Student, Mentorship: preceptor who provides one-on-one coaching and guidance to a Student Medical Assistant.
Languages
Bilingual in English and Spanish
Languages
English
Professional
Certification
NCCT Certified Medical Assistant January-2016-current NCCT
Timeline
Medical Assistant/Lab/Phlebotomist
La Clínica De Buena Salud
06.2023 - Current
Medical Assistant
East County Health Clinic
02.2018 - 06.2023
Float Medical Assistant
Mid County Health Clinic
08.2017 - 01.2018
Medical Assistant (Front and Back Office)
La Clinica De Buena Salud
02.2014 - 01.2017
Medical Assistant
East County Health Clinic
12.2006 - 02.2014
National Phlebotomy Certification -
National Registry of Allied Health Professionals
National Certified Medical Assistant - Medical Assistant
National Certified Competency Testing
GED -
Portland Community College
Medical Assistant Diploma -
Job Corps Center
Basic life support (CPR and AED) program -
American Heart Association