Edith Mercado
Apple Valley,C.A
Summary
Experienced bilingual Dental Assistant seeking a position to further develop and utilize skills in a challenging and rewarding environment.
Overview
21
21
years of professional experience
Work History
Dental Assistant
Dental Band App
03.2021 - Current
- Facilitated seamless communication between patients, dental professionals, and insurance companies to ensure timely processing of claims.
- Reduced no-shows by implementing reminder calls, resulting in increased daily appointments.
- Collaborated with dental staff to optimize appointment scheduling, maximizing productivity while minimizing patient wait times.
- Maintained inventory of office supplies, anticipating needs and placing orders as necessary to prevent shortages or delays in treatment.
- Prepared patient x-rays and images for dentist review.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Nail Tech
Nail Tech
03.2011 - Current
- Performed acrylic applications, manicures, and gel nail services.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer requests and concerns about gel application and nail art designs.
Dental Assistant
Omari Dental
01.2023 - 05.2023
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Dental Assistant
Ontario Family Dental
01.2019 - 02.2022
- OS Asstiting, Ortho Asst, GP
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Sterilized rooms and prepped equipment and instruments for 30+ patients daily.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
Surgical Dental Assistant
Arrow Family Dental
01.2018 - 12.2018
- GP
- Improved surgical efficiency with timely sterilization and organization of dental instruments.
- Reduced surgery downtime by maintaining a well-organized inventory of supplies and materials required for procedures.
- Promoted a positive clinic environment with exceptional customer service skills when interacting with patients and families.
- Delivered compassionate post-operative care, addressing concerns promptly and offering support throughout the healing process.
- Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of surgical dentistry assistance.
HR Asst.
Sterling USA Staffing
08.2014 - 05.2017
- ADP, payroll, excel, word, client badges, wharehouse tours, saftey, and filing
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
Dental Assistant
DR. Mittal & Associates
01.2008 - 11.2011
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Dental Assistant
Dr. Maghiran
08.2007 - 03.2008
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Prepared patient X-rays and images for review by dentist.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Dental Assistant
Dr. Tran
09.2006 - 12.2007
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Dental Receptionist
Dr. Dat VO
10.2005 - 08.2006
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front office
Western Dental
05.2004 - 09.2004
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
Dental Assisting - Dental
Concorde Career College
San bernardino, C.A09.2006
General Education - High School
Grizzly Youth Academy
San Luis Obispo, C.A05.2004
Skills
- Treatment room setup
- Sterilization techniques
- Dental radiography
- Oral surgery assistance
- Office administration duties
- Endodontic procedure assistance
- Inventory management
- Insurance billing
Timeline
Dental Assistant
Omari Dental
01.2023 - 05.2023
Dental Assistant
Dental Band App
03.2021 - Current
Dental Assistant
Ontario Family Dental
01.2019 - 02.2022
Surgical Dental Assistant
Arrow Family Dental
01.2018 - 12.2018
HR Asst.
Sterling USA Staffing
08.2014 - 05.2017
Nail Tech
Nail Tech
03.2011 - Current
Dental Assistant
DR. Mittal & Associates
01.2008 - 11.2011
Dental Assistant
Dr. Maghiran
08.2007 - 03.2008
Dental Assistant
Dr. Tran
09.2006 - 12.2007
Dental Receptionist
Dr. Dat VO
10.2005 - 08.2006
Front office
Western Dental
05.2004 - 09.2004
Dental Assisting - Dental
Concorde Career College
General Education - High School
Grizzly Youth Academy
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