Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edith Metz

Parkersburg,WV

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Carryout Staff/Bar Help

The Station Lounge And Grill
Belpre, Ohio
06.2020 - Current
  • Fostered repeat customers by consistently providing efficient, friendly service.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Checked ID cards and verified bar guests were of legal age.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Handled $300-$500 cash on daily basis, which built trustworthiness and loyalty with owners.

Cashier/Customer Service Manager/Customer Service Specialist

Walmart
Vienna, WV
05.2014 - 07.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Maintained cash drawer of $15,000 or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Learned Team Lead positions and provided backup at key times.

Cashier/Stock

Dollar General Store
Vienna, WV
06.2012 - 04.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies

Education

Criminalistics And Criminal Science

Washington State Community College
Marietta, OH

High School Diploma -

North Miami Beach High School
North Miami Beach, FL
06.1984

Skills

  • Customer Needs Assessments
  • Patron Rapport
  • Maintaining Clean Work Areas
  • Maintaining a Clean Bar
  • PCI (Payment Card Industry)
  • Teamwork and Professionalism
  • Ability to Lift 30 Pounds
  • Anticipating Guest Needs
  • Customer Satisfaction
  • Cash Handling and Management
  • Billing and Payment Processing
  • Identification and Compliance
  • Food Running
  • Age Identification and Compliance
  • Outstanding Customer Service
  • Cash Register Operations
  • Reconciling Cash Drawers
  • Suggestive Selling

Timeline

Carryout Staff/Bar Help

The Station Lounge And Grill
06.2020 - Current

Cashier/Customer Service Manager/Customer Service Specialist

Walmart
05.2014 - 07.2022

Cashier/Stock

Dollar General Store
06.2012 - 04.2015

Criminalistics And Criminal Science

Washington State Community College

High School Diploma -

North Miami Beach High School

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Edith Metz