EDITH PENALOZA
Van Nuys
Summary
I a m a detail-oriented team player with strong organizational skils.
Ability to handle multiple projects simultaneously with a high degree
of accuracy. I have my bachelors in psychology. I also have 8 years
in customer service experience working with coworkers and
customers.
Overview
4
4
years of professional experience
Work History
Mental Health Worker
Montare Behavioral Health
04.2024 - Current
- Promoted independence by assisting, instructing and supervising clients completing activities of daily living.
- Documented client progress through detailed case notes and reports.
- Followed facility procedures during handling of controlled substances.
- Enhanced medication administration compliance by monitoring behaviors and using customized and caring approaches.
- Utilized effective communication skills when interacting with diverse populations of patients experiencing various mental health disorders.
Sales Associate
Bath and Body Works
09.2021 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Mental Health Worker
Montare at the Canyon
01.2024 - 03.2024
- Promoted independence by assisting, instructing and supervising clients completing activities of daily living.
- Documented client progress through detailed case notes and reports.
- Followed facility procedures during handling of controlled substances.
- Enhanced medication administration compliance by monitoring behaviors and using customized and caring approaches.
- Utilized effective communication skills when interacting with diverse populations of patients experiencing various mental health disorders.
Behavioral Technician
Beautiful Minds
01.2023 - 02.2024
- Collaborated with a multidisciplinary team to develop comprehensive treatment goals, leading to better client progress.
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Established rapport with clients, fostering trust and engagement in therapeutic activities.
Education
Bachelor of Arts - Psychology
Sonoma State University
Rohnert Park, CA12-2022
High School Diploma -
Cleveland High School
Reseda, CASkills
communication skills
Family Relations
CPR/ First Aid
Teamwork Skills
Problem Solving
Bi-lingual
Timeline
Mental Health Worker
Montare Behavioral Health
04.2024 - Current
Mental Health Worker
Montare at the Canyon
01.2024 - 03.2024
Behavioral Technician
Beautiful Minds
01.2023 - 02.2024
Sales Associate
Bath and Body Works
09.2021 - 07.2024
Bachelor of Arts - Psychology
Sonoma State University
High School Diploma -
Cleveland High School